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Vuforia Chalk - Error Accessing Web Admin Center

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Regular Member

Vuforia Chalk - Error Accessing Web Admin Center

Hello all,

I have a customer who is adhering the Covid-19 program and is having issues accessing the Web Amin Center webpage.

When he is putting the credentials, he is receiving an error message saying "Temporary Password has expired and must be rest by an administrator".

How can we 

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Vuforia Chalk - Error Accessing Web Admin Center

Issue was resolved following these steps:

 

  • Select link in email invitation
  • Log into Chalk
    • If password is unknown, use the 'forgot password' option
    • Reset password
    • If  re-directed to the Admin Center, do not try to log in
    • Close window, go back to invitation email, select link again
    • Log into Chalk

 

View solution in original post

5 REPLIES 5
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Re: Vuforia Chalk - Error Accessing Web Admin Center

Sounds like they may be having issues accepting their Chalk invite. Is this the Primary admin for an org, or just a basic user? 

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Re: Vuforia Chalk - Error Accessing Web Admin Center

It is the Primary Admin. Then it's impossible for them to access and use the tool.

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Re: Vuforia Chalk - Error Accessing Web Admin Center

Please send this user's info to chalk.now@ptc.com and we will help get them up and running. 

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Re: Vuforia Chalk - Error Accessing Web Admin Center

I did but haven’t received an answer so far.

Can you help me speed the process?

Thanks

Highlighted

Re: Vuforia Chalk - Error Accessing Web Admin Center

Issue was resolved following these steps:

 

  • Select link in email invitation
  • Log into Chalk
    • If password is unknown, use the 'forgot password' option
    • Reset password
    • If  re-directed to the Admin Center, do not try to log in
    • Close window, go back to invitation email, select link again
    • Log into Chalk

 

View solution in original post

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