cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

System is still preparing optimized video days after uploading captures

pjahn
15-Moonstone

System is still preparing optimized video days after uploading captures

5 days ago I uploaded 2 captures taken on a HoloLens 2. I am still waiting for the optimized video files.

pjahn_0-1590412072059.png

Is this normal behavior?

2 REPLIES 2

It is normal to receive this message after you have recently uploaded and the platform is running through the videos to queue for optimization.   If you are still receiving this much later there was likely an issue.  I would file a Tech Support call to report and investigate.

pjahn
15-Moonstone
(To:ChadCrandell)

Case is opened. Thank you.
Announcements
Topics available:
AR/VR for Data Optimization AR/VR for Security and Control AR/VR for Inspection