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can't log-in to Vantage

Rami_Noah
12-Amethyst

can't log-in to Vantage

Hi,

several users experience issues with login to Vantage app on mobile device ( android ). they get "Error. sign-in failed. Try again later".

when the user is log-in to laptop - no issues.

Any idea ?

4 REPLIES 4
slangley
23-Emerald II
(To:Rami_Noah)

Hi @Rami_Noah.

 

I'm not familiar with the Vantage app.  Is this a ThingWorx mashup? 

 

Is the app publicly available?

 

Regards.

 

--Sharon

slangley
23-Emerald II
(To:VladimirN)

Thanks, @VladimirN.

 

@Rami_Noah, I'll move this to appropriate AR queue.

 

Regards.

 

--Sharon

Hi @Rami_Noah are you still experiencing this issue? If so, please have the user scan the below QR code and provide the log files for further review. QR Code to retrieve Vantage Log

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