cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Community Tip - New to the community? Learn how to post a question and get help from PTC and industry experts! X

System is still preparing optimized video days after uploading captures

pjahn
16-Pearl
16-Pearl
‎May 25, 2020 09:10 AM
‎May 25, 2020 09:10 AM

System is still preparing optimized video days after uploading captures

5 days ago I uploaded 2 captures taken on a HoloLens 2. I am still waiting for the optimized video files.

pjahn_0-1590412072059.png

Is this normal behavior?

0 Kudos
Notify Moderator
2 REPLIES 2
ChadCrandell
9-Granite
9-Granite
(To:pjahn)
‎May 28, 2020 01:30 PM
‎May 28, 2020 01:30 PM

It is normal to receive this message after you have recently uploaded and the platform is running through the videos to queue for optimization.   If you are still receiving this much later there was likely an issue.  I would file a Tech Support call to report and investigate.

0 Kudos
Notify Moderator
pjahn
16-Pearl
16-Pearl
(To:ChadCrandell)
‎Jul 03, 2020 07:24 AM
‎Jul 03, 2020 07:24 AM

Case is opened. Thank you.
0 Kudos
Notify Moderator
Top Tags