can't log-in to Vantage

[Rami_Noah]

Hi,

several users experience issues with login to Vantage app on mobile device ( android ). they get "Error. sign-in failed. Try again later".

when the user is log-in to laptop - no issues.

Any idea ?

[slangley]

Hi @Rami_Noah.

I'm not familiar with the Vantage app.  Is this a ThingWorx mashup? 

Is the app publicly available?

Regards.

--Sharon

[VladimirN]

 Sharon,

It's about - "Vuforia Vantage": https://play.google.com/store/apps/details?id=com.ptc.frontline 

[slangley]

Thanks, @VladimirN.

@Rami_Noah, I'll move this to appropriate AR queue.

Regards.

--Sharon

[tmccombie]

Hi @Rami_Noah are you still experiencing this issue? If so, please have the user scan the below QR code and provide the log files for further review.