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8.4.3.4381 bug, Preview not reading 3D clicks

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Moonstone

8.4.3.4381 bug, Preview not reading 3D clicks

It seems there is a bug in this latest release, the preview does not seem to register any "Click" actions on 3D object. So I have JS actions for click on 3D images and model items and i can't get any of them to work on the preview, they do work on device.

This is a massive problem for developing experiences. Can anyone else confirm this issue?

 

Looking at the debug window on preview. When i click on a model item all i see is "Tap on twx-dt-view element at pageX = 154, pageY = 123" (with the coords of the click) previously this would display the ID path of the model item you clicked on by default.

11 REPLIES 11

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

So some of my 3D images are clickable in preview but only on part of the image. I can't find and patter to the part that is clickable. Some only work in 1/4 or corner of the image, other work everywhere but one corner.

 

Still nothing for modelItem

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

Hi @jmikesell 

 

I haven't been able to reproduce this locally - I tested a model, model item, 3D image, 3D label, and 3D gauge click event. All have invoked the JS functions I have tied to the event. 

 

What is your JS function doing? 

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

@tmccombie  The function displays a card and changes some visibility. But the first line of the function is a console.log and i don't even see that.

 

So it seems that i can click on modelItems until i play a sequence. My need is specifically showing spare parts info, so I run an explode sequence and then you can touch the parts to get details. I've been using this method for a year across a half dozen experiences without issue.

 

See if you can play a sequence and then click on the parts after the sequence plays but before you reset it. Historically you could click on parts while the sequence was running also.

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

@jmikesell I just tested this and I am able to click on the parts/modelitems during and after a sequence playback.  

 

Is this happening for all of your projects, or just this one in particular?  

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

All, I have gone back an previewed some projects from last year that have not changed and they behave the same.

 

Here is this behavior in an old project previewing in 8.4.3, You can see the ghost click register in the console when you try to pick them purring a sequence. But when not in the sequence they pick as intended.

https://youtu.be/-QqCPDs-8_A

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

Thanks for the video - this will help. I went back to some older projects and was able to intermittently reproduce with 3D images. I'm going to open a ticket with our dev team to take a deeper look at this and should have more info next week. If needed, I'll open a case on your behalf so that we can track this issue appropriately. 

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

@tmccombie is there an official way to roll back to an older build of Studio? I'm on deadline to get an experience done by Thursday and this is going to slow me down if I can't trust/use the Preview.

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

@jmikesell Are you on a Windows machine? If so, to restore Studio to the last version you had installed do the following:

 

  1. Exit Studio
  2. Go to Control Panel -> Programs 
  3. Select Vuforia Studio -> Uninstall/Change
  4. Select "Restore Application to its previous state"
  5. Start Studio

restore Studio.jpg

 

 

Re: 8.4.3.4381 bug, Preview not reading 3D clicks

I am on Windows and that worked perfectly to take me back to 8.4.2. Which does not exhibit the problem with click action on ModelItems in a sequence. AKA works as expected

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