Auto Configure Failed

ckariappa · ‎May 15, 2017

When i try to login to ThingWorx Studio at the "Configure ThingWorx Studio", I get the "Auto Configure Failed. Check log for errors" message.

Please find the attached Logs and Screenshot.

posipova · ‎May 15, 2017

Moved to Thingworx Studio space.

tmccombie · ‎May 15, 2017

Hi Chirag, Based off the log file you shared, there seems to be a connectivity issue. Could you please try configuring Studio on a different network?

ploney · ‎May 16, 2017

I have the same thing. Bad word choice.
I have the same error .

[16:17:50] Studio Version 1.12 (0.1.16.1485)

[16:17:50] Status Message: Version 1.12 (0.1.16.1485)

[16:17:50] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[16:17:51] Status Message: Performing First Time Setup (Application)...

[16:17:51] Unzipping mbdist.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[16:17:54] Status Message: Performing First Time Setup (Libraries)...

[16:17:54] Unzipping mbmodules.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[16:18:54] Skipping Zero Byte File: node_modules\editorconfig\tests\

[16:21:17] Starting node.exe

[16:21:25] info: [twx-studio:initializer] Node version: 6.9.1

[16:21:25] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\00a3926\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

[16:21:25] info: [twx-studio:initializer] ThingWorxStudio dir: C:\Users\00a3926\Documents\ThingWorxStudio , home dir: C:\Users\00a3926\Documents

[16:21:35] ar-extension version 1.12.463

[16:21:36] info: [twx-studio:index] *********** Preview listening on 127.0.0.1:4001

[16:21:36] info: [twx-studio:index] listening on 127.0.0.1:3000

[16:21:39] Proxying: http://localhost:3000

[16:21:39] Access URLs:

[16:21:39] ----------------------------

[16:21:39] Local: http://localhost:3001

[16:21:39] ----------------------------

[16:21:39] Watching files...

[16:21:39] Status Message: Version 1.12 (0.1.16.1485)

[16:21:39] Proxying: http://localhost:4001

[16:21:39] Access URLs:

[16:21:39] ----------------------------

[16:21:39] Local: http://localhost:4000

[16:21:39] ----------------------------

[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit UpgradeInProgress

[16:21:39] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport from 1.8.279 to 1.12.463

[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit UpgradeInProgress

[16:21:39] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 1.12.463

[16:21:41] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

[16:21:42] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data

[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log

[16:22:22] [0mGET /%7B%7BprojectType.imgPath%7D%7D [32m200 [0m5.822 ms - 2035[0m

[16:22:22] [0mGET /%7B%7Bview.imgPath%7D%7D [32m200 [0m7.211 ms - 2035[0m

[16:22:22] [0mGET /%7B%7BviewType.imgPath%7D%7D [32m200 [0m0.845 ms - 2035[0m

[16:22:22] [0mGET /images/%7B%7Bw.name%7D%7D.png [32m200 [0m2.445 ms - 2035[0m

[16:22:28] info: [twx-studio:logging] Overwriting env DEBUG info:ves-publish*,error:ves-publish*,undefined with new value

[16:22:28] info: [twx-studio:logging] Debug logging disabled

[16:22:43] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: getaddrinfo ENOTFOUND studio.thingworx.com studio.thingworx.com:443

[16:22:43] at errnoException (dns.js:28:10)

[16:22:43] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)

[16:22:43] [0mGET /api/autoConfigure [31m500 [0m106.795 ms - 58[0m

[16:22:43] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

tmccombie · ‎May 17, 2017

Check out our knowledge article about this issue. Let me know if you run into any problems. ThingWorx Studio Failed Connection Issues

ploney · ‎May 17, 2017

Got a little further.

Plugged in the Proxy URL and the default experience url.

Am now getting a new error below, certificate related.

FYI on a second machine I tried chrome and got the same thing.

[14:39:23] [0mGET /api/autoConfigure [31m500 [0m512.769 ms - 58 [0m

[14:43:25] debug: [twx-studio:auto_configure] dev_portal_url https://studio.thingworx.com/api/v1

[14:43:25] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: unable to get local issuer certificate

[14:43:25] at Error (native)

[14:43:25] at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)

[14:43:25] at emitNone (events.js:86:13)

[14:43:25] at TLSSocket.emit (events.js:185:7)

[14:43:25] at TLSSocket._finishInit (_tls_wrap.js:586:8)

[14:43:25] at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)

[14:43:25] [0mGET /api/autoConfigure [31m500 [0m450.718 ms - 58 [0m

[14:43:25] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

[14:43:27] debug: [twx-studio:logging] Debug logging enabled. DEBUG=twx-studio*,ar-extension*,ves-publish*

[14:43:27] Wed, 17 May 2017 21:43:27 GMT twx-studio:logging DEBUG_FD=1 so the "debug" module will log to stdout instead of stderr

[14:43:30] debug: [twx-studio:sockets] EMIT builderSettings

Swaroop · ‎May 02, 2018

Hi,

I could resolve this by simply moving to Wifi instead of my office LAN. There are different level of restrictions on these two is what i was aware of.

Regards,

Swaroop