Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X
When i try to login to ThingWorx Studio at the "Configure ThingWorx Studio", I get the "Auto Configure Failed. Check log for errors" message.
Please find the attached Logs and Screenshot.
Moved to Thingworx Studio space.
Hi Chirag, Based off the log file you shared, there seems to be a connectivity issue. Could you please try configuring Studio on a different network?
I have the same thing. Bad word choice.
I have the same error .
[16:17:50] Studio Version 1.12 (0.1.16.1485)
[16:17:50] Status Message: Version 1.12 (0.1.16.1485)
[16:17:50] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application
[16:17:51] Status Message: Performing First Time Setup (Application)...
[16:17:51] Unzipping mbdist.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\
[16:17:54] Status Message: Performing First Time Setup (Libraries)...
[16:17:54] Unzipping mbmodules.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\
[16:18:54] Skipping Zero Byte File: node_modules\editorconfig\tests\
[16:21:17] Starting node.exe
[16:21:25] info: [twx-studio:initializer] Node version: 6.9.1
[16:21:25] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\00a3926\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js
[16:21:25] info: [twx-studio:initializer] ThingWorxStudio dir: C:\Users\00a3926\Documents\ThingWorxStudio , home dir: C:\Users\00a3926\Documents
[16:21:35] ar-extension version 1.12.463
[16:21:36] info: [twx-studio:index] *********** Preview listening on 127.0.0.1:4001
[16:21:36] info: [twx-studio:index] listening on 127.0.0.1:3000
[16:21:39] Proxying: http://localhost:3000
[16:21:39] Access URLs:
[16:21:39] ----------------------------
[16:21:39] Local: http://localhost:3001
[16:21:39] ----------------------------
[16:21:39] Watching files...
[16:21:39] Status Message: Version 1.12 (0.1.16.1485)
[16:21:39] Proxying: http://localhost:4001
[16:21:39] Access URLs:
[16:21:39] ----------------------------
[16:21:39] Local: http://localhost:4000
[16:21:39] ----------------------------
[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit UpgradeInProgress
[16:21:39] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport from 1.8.279 to 1.12.463
[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit UpgradeInProgress
[16:21:39] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 1.12.463
[16:21:41] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter
[16:21:42] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data
[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log
[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log
[16:22:22] [0mGET /%7B%7BprojectType.imgPath%7D%7D [32m200 [0m5.822 ms - 2035[0m
[16:22:22] [0mGET /%7B%7Bview.imgPath%7D%7D [32m200 [0m7.211 ms - 2035[0m
[16:22:22] [0mGET /%7B%7BviewType.imgPath%7D%7D [32m200 [0m0.845 ms - 2035[0m
[16:22:22] [0mGET /images/%7B%7Bw.name%7D%7D.png [32m200 [0m2.445 ms - 2035[0m
[16:22:28] info: [twx-studio:logging] Overwriting env DEBUG info:ves-publish*,error:ves-publish*,undefined with new value
[16:22:28] info: [twx-studio:logging] Debug logging disabled
[16:22:43] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: getaddrinfo ENOTFOUND studio.thingworx.com studio.thingworx.com:443
[16:22:43] at errnoException (dns.js:28:10)
[16:22:43] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)
[16:22:43] [0mGET /api/autoConfigure [31m500 [0m106.795 ms - 58[0m
[16:22:43] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.
Check out our knowledge article about this issue. Let me know if you run into any problems. ThingWorx Studio Failed Connection Issues
Got a little further.
Plugged in the Proxy URL and the default experience url.
Am now getting a new error below, certificate related.
FYI on a second machine I tried chrome and got the same thing.
[14:39:23] [0mGET /api/autoConfigure [31m500 [0m512.769 ms - 58 [0m
[14:43:25] debug: [twx-studio:auto_configure] dev_portal_url https://studio.thingworx.com/api/v1
[14:43:25] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: unable to get local issuer certificate
[14:43:25] at Error (native)
[14:43:25] at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)
[14:43:25] at emitNone (events.js:86:13)
[14:43:25] at TLSSocket.emit (events.js:185:7)
[14:43:25] at TLSSocket._finishInit (_tls_wrap.js:586:8)
[14:43:25] at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)
[14:43:25] [0mGET /api/autoConfigure [31m500 [0m450.718 ms - 58 [0m
[14:43:25] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.
[14:43:27] debug: [twx-studio:logging] Debug logging enabled. DEBUG=twx-studio*,ar-extension*,ves-publish*
[14:43:27] Wed, 17 May 2017 21:43:27 GMT twx-studio:logging DEBUG_FD=1 so the "debug" module will log to stdout instead of stderr
[14:43:30] debug: [twx-studio:sockets] EMIT builderSettings
Hi,
I could resolve this by simply moving to Wifi instead of my office LAN. There are different level of restrictions on these two is what i was aware of.
Regards,
Swaroop