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Can't publish experience: Could not contact the Experience Service, verify the server is running. Error: read ECONNRESET

csnyder
1-Newbie

Can't publish experience: Could not contact the Experience Service, verify the server is running. Error: read ECONNRESET

Hello,

 

I have a Thingworx studio trial and have been experiencing issues with publishing my experience:

 

I am unsure how to solve this, or if I even can. This is my default experience service link. I logged in with my credentials when I clicked validate, but it still failed.

3 REPLIES 3
katte
1-Newbie
(To:csnyder)

can you please go through the resolution suggested in this article 'Failed Connection Issues

csnyder
1-Newbie
(To:katte)

What is meant by "Validate the status of the Experience Service by sending a request to the Experience Service (ES) URL". Does that mean putting the experience service URL in the browser and hitting enter? Because that brings up a site can't be reached page.

katte
1-Newbie
(To:csnyder)

Yup you are correct. If that brings can't be reached page, you are unable to reach ES url from your current network or your corporate (private) network doesn't allow request/response from the ES url.

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