Can't start new installed Vuforia Studio.

[WangZhen]

Hi,

I was trying to install the newest version Vuforia Studio on different OS, include win10 and win2012. After installation complete, it report an error when I started the application. Below is the snapshot.

I checked EventViewer and found the records.

Faulting application name: Studio.exe, version: 8.5.10.4682, time stamp: 0x5efcda9d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0xe0434352
Fault offset: 0x00014598
Faulting process id: 0xda4
Faulting application start time: 0x01d66a2264f4799b
Faulting application path: C:\Users\Administrator\AppData\Local\Apps\2.0\4G39KLX1.LL8\QPDET4PP.TP6\vufo..udio_1d51db42fb2c5562_0008.0005_4a7941ef1c4fd9f4\Studio.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: a2af58aa-d615-11ea-80b8-000c297496c5
Faulting package full name:
Faulting package-relative application ID:

I don't know what caused this issue and how can I resolve it.

Please advise.

Thanks in advanced.

[dupatel]

@WangZhen  Refer to steps outlined on knowledge base article

 

[Suraj_Patil]

You can check your windows firewall and antivirus. because vuforia studio installation file is of .exe format. so you need to disable the firewall and antivirus while installing and working on vuforia studio. By this way your problem may get resolved

Thanks 

Suraj Patil

[WangZhen · Accepted solution]

The issue was not recur when installing the new version of Studio, 9.2.3. I believed it was resolved now. But the issue was not related to firewall or antivirus.