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Can't validate or publish because of authentification failure

chahinesadouq
4-Participant

Can't validate or publish because of authentification failure

Hi,

I am Trying to publish an AR experience but i am asked to provide username and password, i am assuming that these are my PTC account crediantials, but it seems not to succeed. !it only keeps asking for them again and again. My Experience Server URL : https://gqsqkvyi.studio-trial.thingworx.io

here is a screenshot for the problem and my settings.

 

Best Regards.

2 REPLIES 2

Yes, you should be using the same PTC credentials you used to sign up for the trial. By chance, does your password have the special character ':' in it? This is known to cause issues with authentication. Please see this KB article on how to change your PTC password: https://www.ptc.com/en/support/article?n=CS49188 

It was solved. I typed my e-mail when registrating with a capital letter by mistake. I had to type the same thing when asked to authentificate. 
Thank you.

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