Community Tip - Help us improve the PTC Community by taking this short Community Survey! X
Hi,
the message "server starting up - getting ready" is displayed for over 30 minutes.
Running the newest version.
This happens just on some devices (laptop) but not on the desktop.
Also it states that TWX cannot create the log file - is this the problem?
Thanks
did you have any issues installing the application? Can you share a screenshot of what you are seeing?
no, I didn't have issues during the installation.
I already re installed it several times.
I attached a screenshot of what I'm seeing.
PS: this only happens on my laptop (pretty new and powerful), not on my desktop.
do you have any ideas or suggestions?
Regards,
Clemens
what are the specs of the machine you are trying to install on?
Dell XPS 13 9360
i7 8550U
16 GB RAM
Win10 Home
same problem
the logs show that
"[04/15/2018 21:15:09] Studio Version 8.2.2 (8.2.2.3099)[04/15/2018 21:15:09] Status Message: Version 8.2.2 (8.2.2.3099)[04/15/2018 21:15:09] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application[04/15/2018 21:15:11] Starting node.exe"
and the studio no acticon
according to the logs end shows “Starting node.exe” and no action
i uninstalled the node.js and cleared all related environment variables
then i reinstalled the studio，the problem still existed.
according to the logs end shows “
