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Cant log in into Vuforia View

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Newbie

Cant log in into Vuforia View

I try to log in into vuforia view app to see my upload file from vuforia studio but theres a message saying that my credentials are invalid when i try to log into the app... Can anyone help me? thank you!

2 REPLIES 2

Re: Cant log in into Vuforia View

Hello Betto,

 

I have some questions to be more accurate about the issue :

  1. Are you using Vuforia Trial ?
  2. Are you able to connect to PTC esupport web site ?
  3. Are you able to publish in Vuforia Studio ?
  4. In Vuforia View, in Settings, do you have an URL setup in Experience Service > URL field ?

 

Best regards,

Samuel

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Re: Cant log in into Vuforia View

I am using Vuforia trial, I can connect to ptc website and publish in Vuforia studio but I can not connect my account to Vuforia view .. there’s a message that says that my account doesn’t match.. also when I try to set up my model with the url (experience service) it don’t let me view it.
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