Cant login in the portal

[RG_10241848]

Hi,

I Can't login in the portal Login. But in the project, appears a pop for login and it works and I can publish the project, but the thingmarks doesnt appear, says to go to login in the portal but doesnt work. 

[VladimirN]

 Hi,

• Tip - "Resolving Auto-Configure failures in Vuforia Studio": https://community.ptc.com/t5/Vuforia-Studio-and-Chalk-Tech/Resolving-Auto-Configure-failures-in-Vuforia-Studio/ta-p/629434 
• Article - "In Vuforia Studio, Vuforia Studio failed to connect with/validate Experience Service": https://www.ptc.com/en/support/article/CS269453 

There was a similar question before - "Auto configure failed. Check log for errors": https://community.ptc.com/t5/Vuforia-Studio/Auto-configure-failed-Check-log-for-errors/td-p/501981 

[TonyZhang]

Hi @RG_10241848,

Are you using On-Prem ES server or Trial ES?

The portal login is only for Vuforia (Trial) - https://trial.studio.vuforia.com/home/

The error appears to be network issue - try configure from a non-corporate network environment

If you can publish project, it sounds to me you are using On-Prem ES.

In that case, you will need to request for ThingMarks via Support Ticket.

See below article for how to request for ThingMarks:

https://www.ptc.com/en/support/article/cs256044