Creo Illustrate Invalid Host ID

[AM_9646193]

Hello, 

I went through the steps to start the trial with Vuforia Studio and subsequently Creo Illustrate following this guide - https://s3.amazonaws.com/studio.thingworx.com/documents/StudioGettingStarted_Trial_en.pdf - everything worked perfectly until I got to trying to launch Creo Illustrate. 

I put in the license server found in the suggested directory and when I pressed "Start" to continue, the startup window said "Invalid Host ID" 

I'm confused as to why this happened because I followed the steps exactly and downloaded the .dat file from the email and tried both extensions, the one from the email and the one that was there when downloading Creo Illustrate. 

It is also annoying because my coworker went through the same process and was able to complete the process without any issue. 

Hopefully my screenshots and links are useful and can help me get Illustrate running so the trial I'm on doesn't expire before I get a good sense of the power of these tools! 

Thanks,

Antonio

[sdidier]

Hello, Please follow these steps : 1. In a Command prompt, run this command : ipconfig /all > output.txt 2. Send me the output.txt file More details here about the HOST ID : https://www.ptc.com/en/support/article?n=CS22089 3. In a text editor, open the license file. By default, it is this path : C:\ProgramData\PTC\Licensing\.dat 4. Check what is the value of HOST-ID. 5. Send me a screenshot about that Thanks in advance for your feedback. Best regards, Samuel

[AM_9646193]

Do you have an email I can send it to? Don't want to risk putting private information on here..?

[sdidier]

Hello,

Please use the private messages in PTC Community forum.

On the top, at right, click on the mail icon and send me a private message.

Best regards,

Samuel

[AM_9646193]

Got it thanks,

Just sent you a message, please reach back whenever convenient.

[PT_9552402]

Hello, I am facing the same issue right now.

Could you give me some help?

[sdidier]

Hello,

You have contacted me by a private message and I have given you a possible solution in your use case.

By the way, all possible root causes are described in this article about this issue :

https://www.ptc.com/en/support/article/CS26634

Best regards,

Samuel