@AY2021S1 Could you please provide more details regarding the issue like -
In case you have access to PTC Studio technical support than raise a PTC case to review.
@AY2021S1 Could you please refer to the attached image and confirm if you are using Creo illustrate an Animation? You will need to create a Sequence in Creo Illustrate to have the required effect and then publish the PVZ file which should work within Vuforia Studio.
If i used animation in creo i couldn't get it to play in vuforia
As for the sequence, yes i did export as pvz before using in vuforia
Officially, we don't support animation of Creo Illustrate to be used in Vuforia Studio, but there is a workaround to transform the animation to sequence in Creo Illustrate, then can be used in Vuforia Studio, please check article CS266394, it is a little complex though.😂