Error when downloading Thingworx Studio

[zockleberry]

Hey so I get this weird error :

Cannot continue. This application is improperly formatted. Contact the application vendor for assistance.

Then I click on details and this is the text generated by the  error :

PLATFORM VERSION INFO

  Windows : 10.0.14393.0 (Win32NT)

  Common Language Runtime : 4.0.30319.42000

  System.Deployment.dll : 4.6.1586.0 built by: NETFXREL2

  clr.dll : 4.6.1637.0 built by: NETFXREL3STAGE

  dfdll.dll : 4.6.1586.0 built by: NETFXREL2

  dfshim.dll : 10.0.14393.0 (rs1_release.160715-1616)

SOURCES

  Deployment url : https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

ERROR SUMMARY

  Below is a summary of the errors, details of these errors are listed later in the log.

  * Activation of https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application resulted in exception. Following failure messages were detected:

  + Exception reading manifest from https://captcha.gecirtnotification.com/pitc/?url=https%3a%2f%2fstudio%2ddownload%2evuforia%2eio%2fdownloads%2fThingworxMobileBuilderApp%2eapplication&referer=&reason=This+site+is+categorized+as+Miscellaneous+or+Unknown&reasoncode=CATEGORY_CAUTIONED&timebound=1&action=deny&kind=category&rule=52&cat=M...kind=category&rule=52&cat=Miscellaneous+or+Unknown&user=502710129@ge.com&lang=en_US&zsq=Q3qfrkFrq41T72tH7Qks4kJWZ6J4qfrkFZD1kH6zsq: the manifest may not be valid or the file could not be opened.

  + DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY

  No transaction error was detected.

WARNINGS

  There were no warnings during this operation.

OPERATION PROGRESS STATUS

  * [4/19/2017 3:43:36 PM] : Activation of https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application has started.

ERROR DETAILS

  Following errors were detected during this operation.

  * [4/19/2017 3:43:38 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)

  - Exception reading manifest from https://captcha.gecirtnotification.com/pitc/?url=https%3a%2f%2fstudio%2ddownload%2evuforia%2eio%2fdownloads%2fThingworxMobileBuilderApp%2eapplication&referer=&reason=This+site+is+categorized+as+Miscellaneous+or+Unknown&reasoncode=CATEGORY_CAUTIONED&timebound=1&action=deny&kind=category&rule=52&cat=M...kind=category&rule=52&cat=Miscellaneous+or+Unknown&user=502710129@ge.com&lang=en_US&zsq=Q3qfrkFrq41T72tH7Qks4kJWZ6J4qfrkFZD1kH6zsq: the manifest may not be valid or the file could not be opened.

  - Source: System.Deployment

  - Stack trace:

  at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

  at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)

  at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)

  at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

  at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

  --- Inner Exception ---

  System.Xml.XmlException

  - DTD is prohibited in this XML document.

  - Source: System.Xml

  - Stack trace:

  at System.Xml.XmlTextReaderImpl.Throw(Exception e)

  at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()

  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

  at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()

  at System.Xml.XsdValidatingReader.Read()

  at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS

  No transaction information is available.

Can anyone help?

[zockleberry · Accepted solution]

After posting this, I decided to click directly on the hyperlink in the error report. I went directly to the hyperlink to install. Apparently the application requires verification on my firewall with the capcha. I'm going to leave this here in case anyone else has this problem

[katte]

Zalika Ockleberry​ Chances are you might be installing in a 32-bit machine, which is not supported by ThingWorx Studio. Please follow the System Requirement

[ankigupta]

Yes, Zalika mentioned following windows details:

Windows : 10.0.14393.0 (Win32NT)

So, that's the issue. It's not supported.

[zockleberry]

Edit : This fixed my issue btw, Thingworx is working just fine.

[katte]

Just curious, do you mean installing in a 64-bit machine fixed the issue?

[zockleberry]

I meant that clicking the hyperlink and passing my firewall's capcha allowed my computer to successfully install. I did not reinstall on another computer.

[katte]

Aah got you!! Didn't see your reply under the question.

[ankigupta]

Hi Zalika Ockleberry​,

Please mark your answer as correct so that other members know this Thread has a solution.