Experience service ping not working but thingworx yes

[II_9204674]

Everything is correctly setup, thingworx is up and working, followed the installation guide, but experience service ping not working.

http://localhost:2019/ExperienceService/ping - not working

http://invelon.local:2019/ExperienceService/username - not working

http://localhost:8080/Thingworx/Composer/index.html - working correctly

btw heres my C:\ptc\studio-es\configuration.json

 

[sebben]

Hi,

is the experience service running as well? When you start it from C:\ptc\studio-es\start-es.bat you should also get the logs in that window.

Can you provide it here?

Thanks.

[II_9204674]

Hi thanks for the response, here are the logs. After running this bat, service still not working and closes itself, dont know if there are other logs to see if it crash or something.

[sebben]

It seems like it find the SQLite db file. Usually its at C:\ptc\studio-es-store\db.sqlite. Can you check if the file is at this location and change the path in your configuration.  "datafilePath": "C:/ptc/studio-es-store/db.sqlite"

[sebben · Accepted solution]

Sorry, this is just for sqlite db handler... 

Maybe there is an error in your connection string. Is the database called thigworx or thingworx?

But usually you would get an error message when you start the experience service... But usually you would get an error when starting the experience service.

Is nothing else appearing in the command prompt?

[II_9204674]

oh god it was database name, im so sorry. Thanks for the help, btw i learned that i need to run start-es.bat that i didn't see any place in docs.

[sebben]

Great!

You can find the documentation here: https://support.ptc.com/help/vuforia/es_install/en/#page/ES_Install_Help_Center%2FThingServerInstall_Deploy.html%23

[II_9204674]

There is no db.sqlite, i'm using postgresql installer. Btw studio-es/configuration.json have this:

 "db": {

    "datafilePath": "./stores/db.sqlite",

    "connectionString": "postgres://twadmin:fakepassword@localhost:5432/thigworx"

  },

and no stores folder exists