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Failed to authorize experience server

JB_10108072
4-Participant

Failed to authorize experience server

Hello,

i am getting Failed to authorize experience server when i am trying to validate my experience service url, tried some fixes from this forum but nothing seems to work.

Logs:

GET /api/switch 200 0.776 ms - -
[2021-11-09T09:13:15.497Z] debug: [twx-studio:auth] Authenticate using: https://XXXXXXX.studio-trial.vuforia.io ssl: false GET /validate
[2021-11-09T09:13:15.497Z] debug: [twx-studio:AuthRequest] doRequest /ExperienceService/username
[2021-11-09T09:13:15.497Z] debug: [twx-studio:auth] Authorization strategy not yet known
[2021-11-09T09:13:16.571Z] debug: [twx-studio:AuthRequest] https://XXXXXXXX.studio-trial.vuforia.io/ExperienceService/username response code 401
[2021-11-09T09:13:16.572Z] debug: [twx-studio:auth] Failed to authenticate experience server https://XXXXXXX.studio-trial.vuforia.io undefined Unauthorized
[2021-11-09T09:13:16.572Z] debug: [twx-studio:auth] www-authenticate header: Basic realm="ThingWorx"
GET /api/validate 401 1075.817 ms - 37

4 REPLIES 4

Hello,

thank you for your answer, but already tried all of them neither one of them worked. I am currently using trial (not yet expired) version i dont know if that can be the problem.

Hi @JB_10108072,

 

Based on the log it appears to me it's simply because you entered wrong credential. Does the login dialog keeps popping up? 

Make sure the credential you typed is the correct PTC account credential registered in below site

https://trial.studio.vuforia.com/login/

"Open a Support Case", here: https://www.ptc.com/en/support/case-logger 

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