Getting a "getaddrinfo ENOTFOUND fall" error when trying to start the Experience service.

[Aparna]

Installed an on-premise experience service and trying to start it using

sudo ./start-es.sh

but getting the error below.

Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}
vxs Process exiting with code: 1 +101ms
Process exiting with code: 1
/usr/share/ptc/node_modules/q/q.js:155
throw e;
^

Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}

What could the reason be and where should I check

[dupatel]

@Aparna  Could you please start the ES using below debug mode command and review error-

DEBUG=vxs* bin/start-es.sh

Also, make sure the port used by ES is not already in use. 

[oparfon]

Hi! How exactly the command will look like?

[ytella]

Could you please provide your OS details on which you have installed Experience Service. Is the installation completed successfully or have you noticed any errors post-installation? Have you started ES in debug mode? Please review the below article to start ES in debug mode. This will provide us more information on the issue:

https://www.ptc.com/en/support/article/CS292811