cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Getting a "getaddrinfo ENOTFOUND fall" error when trying to start the Experience service.

Aparna
3-Visitor

Getting a "getaddrinfo ENOTFOUND fall" error when trying to start the Experience service.

Installed an on-premise experience service and trying to start it using

sudo ./start-es.sh

but getting the error below.

 

Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}
vxs Process exiting with code: 1 +101ms
Process exiting with code: 1
/usr/share/ptc/node_modules/q/q.js:155
throw e;
^

Error: getaddrinfo ENOTFOUND fall
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:64:26) {
errno: 'ENOTFOUND',
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'fall'
}

 

What could the reason be and where should I check

3 REPLIES 3
dupatel
19-Tanzanite
(To:Aparna)

@Aparna  Could you please start the ES using below debug mode command and review error-

DEBUG=vxs* bin/start-es.sh

Also, make sure the port used by ES is not already in use. 

oparfon
14-Alexandrite
(To:dupatel)

Hi! How exactly the command will look like?

oparfon_0-1621246322811.png

 

ytella
17-Peridot
(To:oparfon)

 

Could you please provide your OS details on which you have installed Experience Service. Is the installation completed successfully or have you noticed any errors post-installation? Have you started ES in debug mode? Please review the below article to start ES in debug mode. This will provide us more information on the issue:

 

https://www.ptc.com/en/support/article/CS292811 

Announcements

Topics available:
AR/VR for Data Optimization AR/VR for Security and Control AR/VR for Inspection