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HoloLens Voice Recognition in ThingWorx View not recognizing "Hey View, Set Experience Service"

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Aquamarine

HoloLens Voice Recognition in ThingWorx View not recognizing "Hey View, Set Experience Service"

So I have two HoloLens, One On-Prem Experience Service and a QR code to scan.  

 

On one HoloLens Device, I can say "Hey View, Set Experience Service" and am able to set the server by scanning the qr code.

 

Now on my second HoloLens Device, It doesn't do anything when I say "Hey View, Set Experience Service" and it just beeps in the headset with no response from the HoloLens.  However, I can say "Hey View, Exit" and the device says "goodbye" and exits.  So it is listening...but not listening. Smiley Happy  

 

Anybody have any ideas on what to do.  I've already uninstalled and reinstalled the TW view app on the device.  

3 REPLIES 3

Re: HoloLens Voice Recognition in ThingWorx View not recognizing "Hey View, Set Experience Serv

A little more background on this...

I was able to set the experience server on this device initially and attain a successful scan of a thingmark to view an experience.  I exited the experience and then tried to scan another thingmark...then things went haywire.  Something happened in between the time I exited one experience and attempted to scan a different thingmark.

Re: HoloLens Voice Recognition in ThingWorx View not recognizing "Hey View, Set Experience Serv

I had the same problem, but I was able to get it working:

1) Make sure that your HoloLens OS is up-to-date. 

2) Be sure that you are in scan mode, point at the QR code, and say the command phrase.

 

Re: HoloLens Voice Recognition in ThingWorx View not recognizing "Hey View, Set Experience Serv

Those two options didn't work for me...going through support to get it worked out.  The update of the OS was supposed to fix it. Smiley Happy  I've uninstalled and reinstalled View also.