My laptop got damaged and I want to recover my published AR experience.
Is there any way to get back the AR experience ??
Get back AR experience project files is not possible I guess. Because In vuforia studio everything is stored on local machine. Only required data got published on cloud. So in that case you may get cloud published data but how to get it, may be PTC guys can help you.
If you're using
For self-hosted / on premise version, just ask the person responsible for managing Experience Service to get the project in question from the location I mentioned above (e.g. /opt/ptc/studio-es/projects or C:\PTC\studio-es\stores\projects).
For instanced managed by PTC, you can open a tech support case here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log