Image target publish fail with some logs.

[jsj]

Hi, all

I tried to publish using Image target.

I just added Image target and 3d model.

and then I did published.

but publishing was faid with below log message.

{
"message": "{\"message\":\"An error occurred while generating targets\",\"errorCode\":\"\",\"error\":{}}"
}

why I failed the publish?

how can I fix it?

[RolandRaytchev · Accepted solution]

Hi @jsj ,

so following points to clarify:

- experience service is it PTC cloud or is on premises server (in house local installed server)?

- what is the version of your experience service ?    <YourServerURL>\ExperienceService\properties  or<YourServerURL:port>\ExperienceService\properties

If you use Experience server on Centos or Ubuntu and it is a  local server installed on local environment then it is possibly that on your server

• OpenGL library is missing

Resolution in this case

• Solution : In terminal, as root, run these commands :
  • In Centos / Red Hat : sudo yum install mesa-libglapi
  • In Ubuntu : sudo apt install libglapi-mesa

related links:

•  https://www.ptc.com/en/support/article/cs298035
• https://www.ptc.com/en/support/article/cs358483
• https://www.ptc.com/cn/support/article/cs373934
• https://www.ptc.com/en/support/article/cs346650

[jsj]

Hi, RolandRaytchev  

after installing the mesa-libglapi package on ES, I checked that I can publish image target.

Thanks for your answer.