Impossible to configure VS Trial

[TB_9645821]

Hello, I have a problem while connecting to my account to configure Vuforia Studio I have an eroor "Application not found", the description of the of the error.

PS: I tried to uninstall and install again but it doesn't work.

System.ComponentModel.Win32Exception (0x80004005): Application introuvable
à System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
à System.Diagnostics.Process.Start()
à System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
à com.ptc.ThingworxStudio.MobileBuilderForm.btnLogs_Click(Object sender, EventArgs e)
à System.Windows.Forms.Control.OnClick(EventArgs e)
à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
à System.Windows.Forms.Control.WndProc(Message& m)
à System.Windows.Forms.Label.WndProc(Message& m)
à System.Windows.Forms.LinkLabel.WndProc(Message& msg)
à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[sdidier]

Hello,

• Does Vuforia Studio is present in Windows Explorer in this folder %USERPROFILE%\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io ?
• What is the size of this studio-download.vuforia.io folder ?
• What do you have in the folder %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PTC Inc ?
• Does an antivirus is installed on this workstation ?

Best regards,

Samuel

[TB_9645821]

Hello @sdidier, thank you for your answer.

• Vuforia studio is not in the folder %USERPROFILE%\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io 

• The size of studio-download.vuforia.io is 465 Mo.

• I have Vuforia studio .exe in the folder %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PTC Inc .

• Yes i have an antivirus installed on this workstation.

I guess Vuforia Studio is not installed in the correct folder ?

Best regards,

Thomas

[sdidier]

Hello,

If Vuforia Studio is not in this folder %USERPROFILE%\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io  where is located in your computer ?

Best regards,

Samuel

[TB_9645821]

Hello @sdidier, 

It is in this foler : %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PTC Inc

Best regards,

Thomas

[sdidier]

Hello TB,

To be honest, it is very strange!

Vuforia Studio installer is installing Vuforia Studio in same folders for everyone.

• In %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PTC Inc  folder, it is an application reference to Vuforia Studio. it is like a shortcut.
• In %USERPROFILE%\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io folder, we have Vuforia Studio data files. 
• In %USERPROFILE%\Documents\VuforiaStudio folder, we have the personal data and Projects created 
  locally.

• Can you confirm that we have similar results in your desktop, please ?

By the way, the .exe Application location can be found by using Task Manager.

This path has this format : %USERPROFILE%\AppData\Local\Apps\2.0\<RANDOM NUMBER>\<RANDOM NUMBER>\vufo..udio_<RANDOM NUMBER>

It is the folder where we can find application itself.

For example, in my workstation, we have :

• What do you have in this folder ?
• What is the size of this folder, please ?

Best regards,

Samuel

[TB_9645821]

Hello @sdidier,

Yes i made a mistake i have the same things as you in the 3 differents folders. I have this in my workstation 

The size of the folder is 375 Mo.

Best regards,

Thomas

[sdidier]

Hello Thomas,

No problem!

It is just to be accurate because we share this knowledge to everyone on PTC community. 😊

Please follow these steps :

        1. Shutdown Vuforia Studio:

                    a. In Windows task bar, click the ^ icon to expand it

                    b. In this frame, found Vuforia Studio icon

                    c. Right click on it

                   d. In popup menu, click Quit menu

       2. Check if Vuforia Studio is already shutdown correctly

                  a. In Windows Task Manager, in Processes tab, find processes named Vuforia Studio (32 bit)  and Node.js: Server-side JavaScript

       3. In one of the vu..udio_<random number> folder, a Studio.exe can be found

       4. Run this application

      For step 1, I suppose icon is not present.

      For step 2, I suppose also that these processes are not present. Be carreful, if Vuforia Experience Service is installed on this Windows computer, a Node.js: Server-side JavaScript process should be present also for this product.

• What is the result ?
• What do we have in %USERPROFILE%\Documents\VuforiaStudio\studio.log file ?

Thanks in advance for your feedback.

Best regards,
Samuel

[TB_9645821]

Hello @sdidier,

After shutting down Vuforia Studio I cant find  Vuforia Studio (32 bit) and Node.js: Server-side JavaScript. I checked what I have when I run Vuforia Studio and I do have the two processes. 

I runned the Studio.exe present in one of the folders but i still have errors : 

System.ComponentModel.Win32Exception (0x80004005): Application introuvable
à System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
à System.Diagnostics.Process.Start()
à System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
à com.ptc.ThingworxStudio.MobileBuilderForm.btnLogs_Click(Object sender, EventArgs e)
à System.Windows.Forms.Control.OnClick(EventArgs e)
à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
à System.Windows.Forms.Control.WndProc(Message& m)
à System.Windows.Forms.Label.WndProc(Message& m)
à System.Windows.Forms.LinkLabel.WndProc(Message& msg)
à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

I dont have anythings in the studio.log file : 

 

 

Thank you for your answer,

Thomas

[sdidier]

Hello Thomas,

Thanks you for your feedback.

I have some more questions :

• Did you have try to uninstall Vuforia Studio and to reinstall it from strach ?
• Does the  .NET Framework is install on this computer ?
• If the answer is yes what is the version ?
• Did you check if anti-virus has blocked one of Vuforia Studio files available in folders seen previsously ?

Thanks in advance for your help.

Best regards,

Samuel

[TB_9645821]

Hello @sdidier,

Thank you for your answer.

• Yes i tried to reinstall VS but it didn't change anythings
• I wasn't sure that .NET Framework was installed on the computer so i installed the latest version which is 4.8  and I try to configure VS but I still have the same errors. 
• I dont think my antivirus has blocked one of Vuforia Studio files but to be sure can you explain me how can I check ?

Thank you for your help

Best regards,

Thomas

[sdidier]

Hello Thomas,

• What is the anti virus used ?

Best regards,

Samuel

[TB_9645821]

Hello @sdidier,

It is McAfee.

Best regards,

Thomas

[sdidier]

Hello Thomas,

I would suggest to look in quarantine area defined in McAfee.

Please have a look to these web pages in McAfee web site :

https://community.mcafee.com/t5/Consumer-General-Discussions/How-to-add-a-items-to-the-quot-Trusted-Items-quot-list/td-p/517079

https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&articleId=TS100843&_afrLoop=451493137108777&leftWidth=0%25&showFooter=false&showHeader=false&rightWidth=0%25&centerWidth=100%25#!%40%40%3FshowFoot...

Best regards,

Samuel

[TB_9645821]

Hello @sdidier,

Thank you for your help, i've read what you send me and checked the quarantined section of McAfee on my computer but there is not Visual Studio or anythings linked to it in so I deduce from that McAfee is not interfering on Visual Studio. 

Best regards,

Thomas

[sdidier]

Hello Thomas,

I have reported this issue to R&D in Jira Ticket VTS-204.

I would open a case to follow that.

• Can you send me in a private message your company account, please ?

Best regards,

Samuel

[sdidier]

Hello Thomas,

I have some questions :

• What is the real full path of %USERPROFILE%\Documents\VuforiaStudio ?
• What do you have inside it ?
• What are the permissions on it ?
• What is the username used to log on in Windows ?

Best regards,

Samuel

[TB_9645821]

Hello @sdidier ,

• The real path is C:\Users\t.boulay\Documents\VuforiaStudio
• I have admin permission
• My username to log is t.boulay
• Here a screenshot of the path VuforiaStudio

Best regards,

Thomas

[sdidier]

Hello Thomas,

• Can you send me this log file C:\Users\t.boulay\Documents\VuforiaStudio\studio.log, please ?

           It has a size of 77kb in the screenshot.

Best regards,

Samuel

[TB_9645821]

Hello @sdidier,

Here it is.

Best regards,

Thomas

[TB_9645821 · Accepted solution]

Hello @sdidier, I found where the problem comes from, it is because my cnnexion was bocked so i just installed VFS in another computer connected to another network and all work properly. 

Thank you for your time,

Thomas 

[sdidier]

Hello Thomas;

It is a good news.

Best regards,

Samuel