Mac OS - update of Vuforia Studio asks for username and password

[pjahn]

I wanted to to update Vuforia Studio on my Mac since the "update available" message was shown in the UI.

I i click on "Download Now" I am prompted by Microsoft Edge to insert an Username and a Password.

My PTC account credentials are not working. 

What credentials should I use for the update?

[sdidier]

Hello Pjahn,

Please use the same credential as in PTC eSupport web site.

Best regards,

Samuel

[pjahn]

Hello Samuel, 

that's exaclty what i tried. But the credentials of my PTC account are not accepted. 

Best Regards,

Peter 

[sdidier]

Hello Peter,

I suppose that you don't have any problem to connect to PTC esupport web page.

• Do you have any problem to download last version of Vuforia Studio directly from PTC Download page ?

Best regards,

Samuel

[pjahn]

Downloading the installation package from the download area (support.ptc.com) works for me.