I wanted to to update Vuforia Studio on my Mac since the "update available" message was shown in the UI.
I i click on "Download Now" I am prompted by Microsoft Edge to insert an Username and a Password.
My PTC account credentials are not working.
What credentials should I use for the update?
Please use the same credential as in PTC eSupport web site.
that's exaclty what i tried. But the credentials of my PTC account are not accepted.
I suppose that you don't have any problem to connect to PTC esupport web page.
Downloading the installation package from the download area (support.ptc.com) works for me.