Network connection requirements for Thingworx Studio - Trial

[arocha]

Hi,

I've signed up for Thingworx Studio Trial version to develop an AR proof of concept. However, I could only login outside my company's network. When I try to login from my corporate network, I get the following log:

[08/28/2017 12:00:31] Studio Version 8.0.3 (8.0.3.1898)

[08/28/2017 12:00:31] Status Message: Version 8.0.3 (8.0.3.1898)

[08/28/2017 12:00:31] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[08/28/2017 12:00:33] Status Message: Performing First Time Setup (Application)...

[08/28/2017 12:00:33] Unzipping mbdist.zip to C:\Users\NTUser\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[08/28/2017 12:00:35] Status Message: Performing First Time Setup (Libraries)...

[08/28/2017 12:00:35] Unzipping mbmodules.zip to C:\Users\NTUser\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[08/28/2017 12:01:18] Starting node.exe

[08/28/2017 12:01:20] info: [twx-studio:initializer] Node version: 6.10.0

[08/28/2017 12:01:20] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\NTUser\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

[08/28/2017 12:01:20] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\NTUser\Documents\ThingWorxStudio , home dir: C:\Users\NTUser\Documents

[08/28/2017 12:01:20] ar-extension version 8.0.3 (1.16.633)

[08/28/2017 12:01:21] info: [twx-studio:index] Studio Ready: listening on 127.0.0.1:3000

[08/28/2017 12:01:21] Status Message: Version 8.0.3 (8.0.3.1898)

[08/28/2017 12:01:30] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSample3DImport from 1.8.279 to 8.0.3 (1.16.633)

[08/28/2017 12:01:30] info: [twx-studio:upgrade:StudioSampleEyewear] Upgrading project Studio Sample - HoloLens Experience C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSampleEyewear from 8.0.0 (1.13.497) to 8.0.3 (1.16.633)

[08/28/2017 12:01:30] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 8.0.3 (1.16.633)

[08/28/2017 12:01:34] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

[08/28/2017 12:01:34] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data

[08/28/2017 12:01:35] info: [twx-studio:upgrade:StudioSampleEyewear] Building ves-ar-extension app: Studio Sample - HoloLens Experience

[08/28/2017 12:01:39] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

[08/28/2017 12:01:39] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSampleEyewear\upgrade.log

[08/28/2017 12:01:40] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\NTUser\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log

[08/28/2017 12:07:31]  [0mGET /%7B%7B::projectType.imgPath%7D%7D  [32m200  [0m25.752 ms - 2201 [0m

[08/28/2017 12:07:31]  [0mGET /%7B%7B::view.imgPath%7D%7D  [32m200  [0m248.574 ms - 2201 [0m

[08/28/2017 12:07:31]  [0mGET /%7B%7BviewType.imgPath%7D%7D  [32m200  [0m248.359 ms - 2201 [0m

[08/28/2017 12:07:31]  [0mGET /images/%7B%7B::w.name%7D%7D.png  [32m200  [0m5.853 ms - 2201 [0m

[08/28/2017 12:07:34] info: [twx-studio:logging] Overwriting env DEBUG  info:ves-publish*,error:ves-publish*,undefined  with new value

[08/28/2017 12:07:34] info: [twx-studio:logging] Debug logging disabled

[08/28/2017 12:07:44]  [0mGET /api/autoConfigure  [31m500  [0m1292.127 ms - 58 [0m

[08/28/2017 12:07:44] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: connect ECONNREFUSED 52.5.157.169:443

[08/28/2017 12:07:44]     at Object.exports._errnoException (util.js:1022:11)

[08/28/2017 12:07:44]     at exports._exceptionWithHostPort (util.js:1045:20)

[08/28/2017 12:07:44]     at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1087:14)

[08/28/2017 12:07:44] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

[08/28/2017 12:07:50] info: [twx-studio:logging] Debug logging disabled

When I connected from an outside network, I could log in, save and publish a "Hello World" experience.

What are the network requirements for ThingWorx Studio, such as open ports, needed protocols and IP addresses for firewall rules? Is it only TCP inbound/outbound to 52.5.157.169 on port 443 and I'm good to go?

Best regards,

Andre

[tmccombie · Accepted solution]

Hi Andre, You need to also allow traffic to your experience service. You should have gotten this URL when you configured your studio environment from your home network. For downloading studio, you will need to allow access to IP addresses 52.21.92.10  & 34.228.2.177

[jhao1]

Dear Tara McCombie, I using the studio trial and want to connect to Thingworx composer. Can I connect Studio with Composer in my laptop, or only can connect with Thingworx, but I did not receive the wellcome Email that include the userName and PWD for the   bbwkgzrt.pp.vuforia.io:8443/Thingworx/ . Please help me!