Not able to login into studio with Vuforia Dev Portal account after installing Vuforia studio

[PS_10384051]

Hi All,

I recently installed Vuforia studio 9.5 on my laptop. I can run the exe but when I log in with my dev portal credentials it just has the loading screen. Please help

[VladimirN]

 Hi,

Please provide a screenshot of your issue.

[PS_10384051]

Here is the log when I log in also:

[2022-08-23T13:13:25.413Z] Studio 9.5.0.5574
[2022-08-23T13:13:25.504Z] Status Message: Getting ready...
[2022-08-23T13:13:25.504Z] Starting node.exe
C:\Users\<USER>\Documents\VuforiaStudio/ssl-settings.json
[2022-08-23T13:13:34.542Z] info: [twx-studio:index] Studio Version 9.5.0.5574
[2022-08-23T13:13:34.815Z] info: [twx-studio:initializer] Node version: 14.17.6
[2022-08-23T13:13:34.818Z] info: [twx-studio:initializer] studio launched with the following arguments: {
_: [ 'C:\\Users\\<USER>\\OneDrive - <COMPANY>\\Documents' ],
'$0': 'C:\\Users\\<USER>\\AppData\\Roaming\\VuforiaStudio\\<COMPUTER_NAME>\\dist\\server\\index.js'
}
[2022-08-23T13:13:34.820Z] info: [twx-studio:initializer] studio dir: C:\Users\<USER>\Documents\VuforiaStudio , home dir: C:\Users\<USER>\Documents
[2022-08-23T13:13:41.383Z] info: [twx-studio:gitUtils] nodegit is not installed.
[2022-08-23T13:13:46.964Z] info: [twx-studio:ar-extension:upgrade] ar-extension version 9.5.0.5574 (1.59.2263)
[2022-08-23T13:13:51.822Z] info: [twx-studio:versionCheck] Version Check will use the update location: https://studio-download.vuforia.io/downloads/Studio.application
[2022-08-23T13:13:51.866Z] info: [twx-studio:index] Studio Ready: listening on localhost:3000
[2022-08-23T13:13:51.817Z] Status Message:
GET /api/projectTemplates 200 41.769 ms - 271
[2022-08-23T13:13:58.559Z] info: [twx-studio:pendingJobListenerService] Sending pending job notifications to all clients.
[2022-08-23T13:13:59.148Z] info: [twx-studio:pendingJobListenerService] Sending pending job notifications to all clients.
[2022-08-23T13:13:59.764Z] info: [twx-studio:versionCheck] version check complete 9.5.0.5574 9.5.0.5574 true
GET /api/version/check 304 172.239 ms - -
[2022-08-23T13:13:59.867Z] info: [twx-studio:versionCheck] version check complete 9.5.0.5574 9.5.0.5574 true
GET /api/version/check 304 101.096 ms - -
[2022-08-23T13:14:19.299Z] error: [twx-studio:index] uncaughtException Unexpected token < in JSON at position 2 SyntaxError: Unexpected token < in JSON at position 2
at JSON.parse (<anonymous>)
at Request._callback (C:\Users\<USER>\AppData\Roaming\VuforiaStudio\<COMPUTER_NAME>\dist\server\routes\auto-configure.js:68:28)
at Request.self.callback (C:\Users\<USER>\AppData\Roaming\VuforiaStudio\<COMPUTER_NAME>\node_modules\request\request.js:185:22)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at Request.<anonymous> (C:\Users\<USER>\AppData\Roaming\VuforiaStudio\<COMPUTER_NAME>\node_modules\request\request.js:1154:10)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at IncomingMessage.<anonymous> (C:\Users\<USER>\AppData\Roaming\VuforiaStudio\<COMPUTER_NAME>\node_modules\request\request.js:1076:12)
at Object.onceWrapper (events.js:519:28)
at IncomingMessage.emit (events.js:412:35)
at IncomingMessage.emit (domain.js:470:12)
at endReadableNT (internal/streams/readable.js:1317:12)
at processTicksAndRejections (internal/process/task_queues.js:82:21) uncaughtException