Not able to start Thingworx Studio.

[rsingh-8]

Hi Team,

My Thingworx studio pilot program has stopped working. I know that the Studio program is moved to different website of PTC and i am not sure if this is causing issue but from log it seems it is trying to fetch updates from old URL only.

[10:53:58] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

[10:53:59] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data

[10:53:59] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\ravindra.singh\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

[10:54:00] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\ravindra.singh\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log

[16:17:03] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[17:17:59] Studio Version 1.9.1 (0.1.13.1148)

[17:17:59] Status Message: Version 1.9.1 (0.1.13.1148)

[17:17:59] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[17:21:06] Studio Version 1.9.1 (0.1.13.1148)

[17:21:06] Status Message: Version 1.9.1 (0.1.13.1148)

[17:21:06] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[17:47:34] Studio Version 1.9.1 (0.1.13.1148)

[17:47:34] Status Message: Version 1.9.1 (0.1.13.1148)

[17:47:34] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

Please help.

Thanks

Ravi

[ankigupta]

Ravindra Singh​, Are you able to access ThingWorx Studio Download link from your system?

Are you receiving any other error in logs?

[rsingh-8]

Thanks for your response!!

No i am not able to access https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application.

Thanks

Ravi

[ankigupta · Accepted solution]

Seems that I didn't insert the link correctly in the Thread. Could you please try now with following link: ThingWorx Studio Download link

[rsingh-8]

Thanks Ankit!!

I realized that it may be because of my corporate network, the upgrade was not successful. When i tried on private network it Studio updated to latest version and it works now. Thanks!!

[ankigupta]

That's Great! Glad to hear that.