Problems connecting to Vuforia Experience Service

[DL_9511473]

Hello everyone,
I hope you can help me out with a problem thats concerning me for a while now...
For a Customer we installed ThingWorx, Experience Service and Vuforia Studio on their local Work-Station. I programmed a working AR-Experience for HoloLens 2 and Smart Devices and tried to reach the Experience Server to publish them.

Now the Problem:

When i use http://localhost:2019 the publishing works, but one cannot reach the experiences, when you are in the same network, because it refers to localhost and not an ip so the device cant access the apps.

so far so good.

When i insert the Work-Stations IP-Adress to have a working QR code Vuforia Studio fails to authorize the experience service.

There is no firewall between the devices and the host, so no blocked ports etc.

As a note:

I am able to reach http://localhost:2019 but not http://IP-Adress:2019 as I get an timeout.

I am also able to ping the IP-Adress in CMD.

Thanks for any help in advance!

[sgreywilson]

Often ports are not open in the fire wall - localhost does not go through the firewall. Confirm 2019 is open

[DL_9511473]

Hey Steve,
nice to see you here in the community 🙂
Topic: The customer checked their network and everything should be open according to their network team. No blocked Ports and IPs. 

Greetings
Dax

[TonyZhang]

Hi @DL_9511473,

It appears to me that the local Workstation where the Experience Service is installed on is not discoverable/accessible via the internet.

Are you able to ping the IP from another computer?

[DL_9511473 · Accepted solution]

Hey TonyZhang,
thank you for your message. We recently got the message, that there was an additional Firewall on the customer side so we could solve the problem. Thanks for your time!

I close the topic.

Greetings and happy easter!👍