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Problems with PTC Installation Assistant

KT_10148871
2-Explorer
2-Explorer
‎Dec 14, 2021 02:22 PM
‎Dec 14, 2021 02:22 PM

Problems with PTC Installation Assistant

Hi

Have problem

After downloading the setup.exe file and launching it does not open.

KT_10148871_0-1639509613436.jpeg

 

The download window appears, it loads to 100%, but then nothing happens

KT_10148871_1-1639509626811.jpeg

 

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1 REPLY 1
VladimirN
24-Ruby II
24-Ruby II
(To:KT_10148871)
‎Dec 14, 2021 04:25 PM
‎Dec 14, 2021 04:25 PM

1. Launch the installer as an "Administrator".

2. Try open a new "Case", here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

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