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Publication of an Experience falied since the 8.2 version

Marble

Publication of an Experience falied since the 8.2 version

After version 8.2 installation on my "Experience Server on Premises" and installation og Thingworx Stufio 8.2 on my laptop..I'm facing some issues to publish my "Experience"..

 
With "Model target Option"

I'm receiving this msg in the popup window "Uh-oh! Publish failed. Check the log for errors."

In the Studio log file..I have the following message:

[02/20/2018 16:10:53] debug: [twx-studio:cad-target-packager] retrieving signature blob projDir=C:\Users\lbourelly\Documents\ThingWorxStudio\Projects\Armor_Inox_-1, targetId=8008cff4-4755-4a20-b446-6a3f1ec1b544, gltfFile=C:\Users\lbourelly\Documents\ThingWorxStudio\Projects\Armor_Inox_-1\resource_cache\mtg\FKST-1.02e0672c5718bb27f6648594dbf0535ba07c0e7a.gltf, vupFile=C:\Users\lbourelly\Documents\ThingWorxStudio\Projects\Armor_Inox_-1\resource_cache\mtg\8008cff4-4755-4a20-b446-6a3f1ec1b544.vup, x=0.30488409579944586, y=0.11354597020925496, z=7.414754292390681, x=0.9991594901323568, y=0.11089492152294031, z=-0.4138654554287917, w=3.6245067641369517, x=4.284861087799072, y=3.805711507797241, z=4.716031551361084, x=-30.00000762939453, y=45.000003814697266, z=-0.0000024148366719600745, x=0.9999999403953552, y=0.9999999403953552, z=0.9999999403953552, x=0.9999999403953552, y=0.9999999403953552, z=0.9999999403953552, valid=false, guideViewImage=src\phone\resources\_generated_\mtg\FKST-1-8008cff4-4755-4a20-b446-6a3f1ec1b544.png, dataSetHash=adac3ddf2baf62337d62c6914f38606cb79180b63c6b12f973f6f5f85c2cc585
[02/20/2018 16:10:54] error: [twx-studio:cad-target-packager] Response code 502
[02/20/2018 16:10:54] error: [twx-studio:cad-target-packager] Could not retrieve signature, {"message":"Could not get authentication token; VDP login/token API returned status=404 and result_code='UnknownAccount'","errorCode":"VDP_LOGIN_ERROR","error":{}}
[02/20/2018 16:10:54] error: [twx-studio:projectHelper] publishTask error for project Armor_Inox_-1
[02/20/2018 16:10:54] debug: [twx-studio:sockets] EMIT publishComplete all
[02/20/2018 16:10:54] error: [twx-studio:index] unhandledRejection
[02/20/2018 16:19:36] debug: [twx-studio:projectSettings] write project settings Armor_Inox_-1
[02/20/2018 16:19:43] debug: [twx-studio:projectSettings] write project settings Armor_Inox_-1

 

 

With "Thingmark Option", I get the msg "Published Successfully", but I can't find the experience on my mobile device..

If someonr can help.
Thanks
Lionel

7 REPLIES 7

Re: Publication of an Experience falied since the 8.2 version

The log file of the Experience Server in attachment.

In the log file, I found one instruction like "Please configure VDP credentials if you are going to use Vuforia Model Target APIs." It seems to related to my issue, but I found no documentation concerning this VDP Configuration..

Any ideas ?

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Re: Publication of an Experience falied since the 8.2 version

@Lionel_Brly Are you able to publish project which are thing mark based successfully without any error or is it that you are facing publish issue with all your projects?

 

Are you using any JS code with your Thingmark based project for which experience is not view able on device.

Also, make sure inside Info property Minimum Screen Width is set according to device i.e. phone or Tablet.

 

-Durgesh

Re: Publication of an Experience falied since the 8.2 version

Thanks for your reply,
I had some exchanges yesterday with PTC, it seems to be a Bug on an Installation Thingworx Studio "On Premises" and the R&D is working on it to find a solution.
Lionel

Re: Publication of an Experience falied since the 8.2 version

Hi,

  Any news concerning the version "on premises" of the Vuforia  experience server whitch supports the "model target" functionality?

Lionel

 

Re: Publication of an Experience falied since the 8.2 version

@Lionel_Brly I will check on this with Product team and get back to you with more details.

 

-Durgesh

Re: Publication of an Experience falied since the 8.2 version

An update to this "on premises" now supports model targets!

Re: Publication of an Experience falied since the 8.2 version

A confirmation: My site has on-prem Experience Service 8.3.4 and we have successfully published Model Target experiences.