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Publish failed. We couldn’t contact the Experience Service

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Re: Publish failed. We couldn’t contact the Experience Service

What do you mean by direct access?

Also, is there a faster way to resolve this. It has been more than 10 days and still the issue is not resolved. We are not able to make any progress without this.

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Re: Publish failed. We couldn’t contact the Experience Service

By saying direct access ES url, we mean making a request to your Experience service URL from your browser. With this step, we wanted to check if your network is blocking request/response from ES url. If that is the case, you might need to configure your network to allow the ES url, for proxy configuration please follow our KB article

Also, looking into your 'local issuer certificate' error - can you please try ignoring the certificate from your browser and publish the experience?

Thanks,
Giri

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Re: Publish failed. We couldn’t contact the Experience Service

Hi,

I just tried, not accessible. I even tried from my mobile phone and connected to public internet. Even from there experience server is not reachable.

Could you please check the experience server provided to my account is active or not?

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Re: Publish failed. We couldn’t contact the Experience Service

Hi Tara ,

Sorry for the delay to answere you , I can access now, I could not access in the past because my trial have expired but Yuxiu Weng  ​ helped me to solve this issue .

Thank you very much , you are so kind

Regards

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