Unable to auto-configure Experience Centre

[MuraliP]

Hi,

I am trying to auto-configure the Experience Centre using my PTC login credentials, with no success.

Looking for help on atuo-configuration, as I am not able to publish from Thingworx studio trial version.

Thank you.

Regards,
Murali

[dupatel]

murali mohan pandilla​ : Could you please attach logs and error message you are getting while doing auto-configuration.

Also, please confirm if you have received the Welcome email post registration.

-Durgesh

[MuraliP]

Hi Durgesh,

Thank you for the quick response. Please find following the error displayed using publish option.

Following is the error message when I tried to open log file. Can you please let me know the log file location.

Following is the error message when I tried to auto-configure ThingWorx Studio.

- Murali

[MuraliP]

Hi Durgesh,

I received email with subject line "Welcome to the ThingWorx Studio Trial!" post registration.

- Murali

[dupatel]

murali mohan pandilla​: Thank you for the details. You can check out the log file in location as : X:\Users\xxxx\Documents\ThingWorxStudio

Replace X with your drive in which Users folder is present and look for file twx-studio.log

-Durgesh

[MuraliP]

Hi Durgesh,

Please find attached the log file.

- Murali

[tmccombie]

Hi Murali,

Thanks for sharing your log file. It looks like there could be a network issue. If possible, try the auto configuration on a different network such as your home network. Please also see the below article on this issue.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS251854&lang=en_US

-Tara

[MuraliP]

Hi Tara,

Thank you. I tried "publish" in home network and got the thingmark published. It worked well.

Can you please suggest which Experience centre URL should be used, when I am in my Corporate network, so that we could get the URL to be accessible.

- Murali

[tmccombie]

Hi Murali,

Glad to hear you were able to publish while on your home network! The ES URL that you used when auto-configuring/publishing at home will be the same ES URL that you should use when on your company's network. You can find this information within Studio under Settings. See below screenshot.