Hello,
I have found this article about this such of issues :
https://www.ptc.com/en/support/article?n=CS269453
In your case, I have checked if the Experience Service is running with this URL :
https://a86674e29587b37a.studio-trial.vuforia.io/ExperienceService/ping
It is the case.
I have some questions :
- Are you able to connect to this web site without any issue ? https://studio.vuforia.com/home/
- Are you able to connect to the Experience Service itslef in a web browser ?
Please use this URL : https://a86674e29587b37a.studio-trial.vuforia.io/ExperienceService/ui
In my test, I have a strange result :
{"message":"Inactive tenant","errorCode":"","error":{"status":404}}
it might be a problem in the server itself.
- In Windows, check if the port 3000 is used only by Vuforia Studio and not another process
Steps to check that :
- In Start menu, execute this command resmon.exe
- In Resource Monitor program, in Network tab, in Listening Ports panel, click the Port column to sort it
- Scroll down until to find a line with a value at 3000 in this column
- Please see this screenshot, node.exe is Vuforia Studio
- In firewall, check if node.exe or port 3000 are blocked
- In the log file provided, it seems a proxy is used. Is it correct ?
In a such case, check if the proxy doesn't block the connection
- Can you confirm me these points, please ?
I suppose that an investigation on the server is needed.
It is to avoid any error of analysis from my side that I am asking these questions.
Best regards,
Samuel
