Vuforia Studio_Installation Error

[mohitpaul]

Hello ,I am trying to install the VUFORIA STUDIO trail version in computer for testing . So we can Implement in near future the application but installer is showing the error (An error has occurred. Check the log.). Please find the attached screenshot for reference. Here is the Log as well. Please assist me what i have to do next.

LOG _[2019-01-18T10:13:00.731Z] Status Message: Setup wird ausgeführt (Bibliotheken)...99%
[2019-01-18T10:13:01.021Z] Status Message: Vorbereitung läuft...
[2019-01-18T10:13:01.022Z] Starting node.exe
[2019-01-18T10:13:02.833Z] info: [twx-studio:index] Studio Version 8.3.8.4231
[2019-01-18T10:13:02.901Z] info: [twx-studio:initializer] Node version: 10.13.0
[2019-01-18T10:13:02.902Z] info: [twx-studio:initializer] studio launched with the following arguments: { _: [ 'C:\\Users\\id00pl\\Documents' ],
'$0':
'..\\..\\..\\..\\..\\..\\Roaming\\VuforiaStudio\\studio-download.vuforia.io\\dist\\server\\index.js' }
[2019-01-18T10:13:02.905Z] info: [twx-studio:initializer] studio dir: C:\Users\id00pl\Documents\VuforiaStudio , home dir: C:\Users\id00pl\Documents
[2019-01-18T10:13:02.928Z] info: [twx-studio:builderSettingService] C:\Users\id00pl\Documents\VuforiaStudio\builder-settings.json was not found, creating it now
[2019-01-18T10:13:04.622Z] info: [twx-studio:gitUtils] nodegit is not installed.
[2019-01-18T10:13:04.633Z] info: [twx-studio:ar-extension:upgrade] ar-extension version 8.3.8.4231 (1.34.1501)
[2019-01-18T10:13:06.423Z] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSample3DImport from 1.8.279 to 8.3.8.4231 (1.34.1501)
[2019-01-18T10:13:06.671Z] info: [twx-studio:upgrade:StudioSampleEyewear] Upgrading project Studio Sample - HoloLens Experience C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleEyewear from 1.13.497 to 8.3.8.4231 (1.34.1501)
[2019-01-18T10:13:06.799Z] info: [twx-studio:upgrade:StudioSampleSpatial] Upgrading project Studio Sample - Spatial Tracking C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleSpatial from 1.17.671 to 8.3.8.4231 (1.34.1501)
[2019-01-18T10:13:07.047Z] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 8.3.8.4231 (1.34.1501)
[winston] Unknown logger level: Update the binding in view
[winston] Unknown logger level: Update the binding in view
[2019-01-18T10:13:11.036Z] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data
[2019-01-18T10:13:11.212Z] info: [twx-studio:upgrade:StudioSampleEyewear] Building ves-ar-extension app: Studio Sample - HoloLens Experience
[2019-01-18T10:13:11.571Z] info: [twx-studio:upgrade:StudioSampleSpatial] Building ves-ar-extension app: Studio Sample - Spatial Tracking
[2019-01-18T10:13:13.768Z] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter
[2019-01-18T10:13:17.154Z] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSample3DImport\upgrade.log
[2019-01-18T10:13:17.628Z] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleEyewear\upgrade.log
[2019-01-18T10:13:17.723Z] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleSpatial\upgrade.log
[2019-01-18T10:13:17.829Z] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\id00pl\Documents\VuforiaStudio\Projects\StudioSampleQuadcopter\upgrade.log
[2019-01-18T10:13:18.090Z] info: [twx-studio:versionCheck] Version Check will use the update location: https://studio-download.vuforia.io/downloads/Studio.application
[2019-01-18T10:13:18.343Z] info: [twx-studio:index] Studio Ready: listening on localhost:3000
[2019-01-18T10:13:18.343Z] Status Message:
GET /api/projectTemplates 200 11.890 ms - 271
GET /%7B%7B::template.thumbnail.src%7D%7D 200 10.485 ms - 4167
GET /extensions/%7B%7BviewType.imgPath%7D%7D 200 6.372 ms - 4167
GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 200 9.143 ms - 4167
GET /%7B%7Bctrl.shareProjectInfo.shareLinkQRCode%7D%7D 200 5.315 ms - 4167
GET /extensions/%7B%7B::w.image%7D%7D 200 1.572 ms - 4167
[2019-01-18T10:18:21.857Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T10:18:21.967Z] info: [twx-studio:versionCheck] version check complete 8.3.8.4231 8.3.8.4231 true
GET /api/version/check 200 522.541 ms - 76
[2019-01-18T10:18:22.365Z] info: [twx-studio:versionCheck] version check complete 8.3.8.4231 8.3.8.4231 true
GET /api/version/check 304 387.814 ms - -
[2019-01-18T10:19:21.809Z] info: [twx-studio:auto_configure] /service_details response { domain_id: 29318,
url: 'https://7dd7f2df9a4384df.studio-trial.vuforia.io',
status: 'Ready' }
[2019-01-18T10:19:21.811Z] info: [twx-studio:auto_configure] Updating sample projects [ 'C:\\Users\\id00pl\\Documents\\VuforiaStudio\\Projects\\StudioSample3DImport',
'C:\\Users\\id00pl\\Documents\\VuforiaStudio\\Projects\\StudioSampleEyewear',
'C:\\Users\\id00pl\\Documents\\VuforiaStudio\\Projects\\StudioSampleSpatial',
'C:\\Users\\id00pl\\Documents\\VuforiaStudio\\Projects\\StudioSampleQuadcopter' ]
[2019-01-18T10:19:22.377Z] info: [twx-studio:auto_configure] /marks response { svg:
{ '29318:1':
'https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=svg',
'29318:2':
'https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=svg',
'29318:3':
'https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=svg' },
png:
{ '29318:1':
'https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=png',
'29318:2':
'https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=png',
'29318:3':
'https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=png' } }
[2019-01-18T10:19:22.378Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=svg to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-1.svg
[2019-01-18T10:19:22.380Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=svg to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-2.svg
[2019-01-18T10:19:22.381Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=svg to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-3.svg
[2019-01-18T10:19:22.381Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=png to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-1.png
[2019-01-18T10:19:22.382Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=png to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-2.png
[2019-01-18T10:19:22.383Z] info: [twx-studio:auto_configure] Downloading mark https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=png to C:\Users\id00pl\Documents\VuforiaStudio\ThingMarks\29318-3.png
GET /api/autoConfigure 200 8725.271 ms - 714
[2019-01-18T10:19:24.838Z] info: [twx-studio:studio-log] Debug logging disabled
GET /api/projectTemplates 304 2.936 ms - -
GET /%7B%7B::template.thumbnail.src%7D%7D 304 7.743 ms - -
GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 304 6.235 ms - -
GET /extensions/%7B%7BviewType.imgPath%7D%7D 304 5.418 ms - -
GET /%7B%7Bctrl.shareProjectInfo.shareLinkQRCode%7D%7D 304 3.066 ms - -
GET /extensions/%7B%7B::w.image%7D%7D 304 2.377 ms - -
[2019-01-18T10:25:06.522Z] info: [twx-studio:versionCheck] version check complete 8.3.8.4231 8.3.8.4231 true
GET /api/version/check 304 520.728 ms - -
[2019-01-18T10:31:27.397Z] info: [twx-studio:studio-log] Debug logging disabled
(node:6336) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
[2019-01-18T10:31:46.339Z] error: [twx-studio:auto_configure] undefined GET https://studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: tunneling socket could not be established, statusCode=400
at ClientRequest.onConnect (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:166:19)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketOnData (_http_client.js:474:11)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at addChunk (_stream_readable.js:283:12)
at readableAddChunk (_stream_readable.js:264:11)
at Socket.Readable.push (_stream_readable.js:219:10) code: 'ECONNRESET' }
[2019-01-18T10:31:46.341Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 29.902 ms - 35
[2019-01-18T10:31:48.166Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T10:31:58.596Z] debug: [twx-studio:studio-log] Debug logging enabled. DEBUG=twx-studio*
[2019-01-18T10:32:03.458Z] debug: [twx-studio:auto_configure] dev_portal_url https://studio.vuforia.com/api/v1
[2019-01-18T10:32:03.464Z] error: [twx-studio:auto_configure] undefined GET https://studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: tunneling socket could not be established, statusCode=400
at ClientRequest.onConnect (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:166:19)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketOnData (_http_client.js:474:11)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at addChunk (_stream_readable.js:283:12)
:20)
GET /api/autoConfigure 500 9.507 ms - 35
at addChunk (_stream_readable.js:283:12)
at readableAddChunk (_stream_readable.js:264:11)
at Socket.Readable.push (_stream_readable.js:219:10) code: 'ECONNRESET' }
[2019-01-18T10:32:03.466Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
[2019-01-18T12:55:47.909Z] debug: [twx-studio:auto_configure] dev_portal_url https://studio.vuforia.com/api/v1
[2019-01-18T12:55:47.915Z] error: [twx-studio:auto_configure] undefined GET https://studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: tunneling socket could not be established, statusCode=400
at ClientRequest.onConnect (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:166:19)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketOnData (_http_client.js:474:11)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at addChunk (_stream_readable.js:283:12)
at readableAddChunk (_stream_readable.js:264:11)
at Socket.Readable.push (_stream_readable.js:219:10) code: 'ECONNRESET' }
[2019-01-18T12:55:47.917Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 9.571 ms - 35
[2019-01-18T13:04:11.957Z] debug: [twx-studio:studio-log] Debug logging enabled. DEBUG=twx-studio*
[2019-01-18T13:04:16.771Z] debug: [twx-studio:sockets] EMIT builderSettings all
[2019-01-18T13:04:36.012Z] info: [twx-studio:studio-log] Overwriting env DEBUG twx-studio* with new value undefined
[2019-01-18T13:04:36.013Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T13:04:54.572Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T13:05:17.371Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T13:06:06.036Z] error: [twx-studio:auto_configure] undefined GET https://studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: tunneling socket could not be established, cause=getaddrinfo ENOTFOUND 8080 8080:80
at ClientRequest.onError (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketErrorListener (_http_client.js:391:9)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at emitErrorNT (internal/streams/destroy.js:82:8)
at emitErrorAndCloseNT (internal/streams/destroy.js:50:3)
at process._tickCallback (internal/process/next_tick.js:63:19) code: 'ECONNRESET' }
[2019-01-18T13:06:06.038Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 2597.819 ms - 35
[2019-01-18T13:15:31.933Z] info: [twx-studio:studio-log] Debug logging disabled
[2019-01-18T13:15:43.431Z] error: [twx-studio:versionCheck] Could not find latest version: { Error: tunneling socket could not be established, cause=getaddrinfo ENOTFOUND 8080 8080:80
at ClientRequest.onError (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketErrorListener (_http_client.js:391:9)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at emitErrorNT (internal/streams/destroy.js:82:8)
at emitErrorAndCloseNT (internal/streams/destroy.js:50:3)
at process._tickCallback (internal/process/next_tick.js:63:19) code: 'ECONNRESET' }
[2019-01-18T13:15:43.432Z] error: [twx-studio:versionCheck] could not determine version { Error: tunneling socket could not be established, cause=getaddrinfo ENOTFOUND 8080 8080:80
at ClientRequest.onError (C:\Users\id00pl\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)
at Object.onceWrapper (events.js:273:13)
at ClientRequest.emit (events.js:182:13)
at ClientRequest.EventEmitter.emit (domain.js:442:20)
at Socket.socketErrorListener (_http_client.js:391:9)
at Socket.emit (events.js:182:13)
at Socket.EventEmitter.emit (domain.js:442:20)
at emitErrorNT (internal/streams/destroy.js:82:8)
GET /api/version/check 500 2258.527 ms - 27
GET /api/version/check 500 2258.527 ms - 27
at emitErrorAndCloseNT (internal/streams/destroy.js:50:3)
at process._tickCallback (internal/process/next_tick.js:63:19) code: 'ECONNRESET' }

[dupatel]

@mohitpaul  It appears that your network/firewall is blocking the Studio app to reach Experience Service (ES).This is indicated from the error received in the log as - Error: tunneling socket could not be established, statusCode=400 .

Could you please verify and update network setting to allow access to ES URL - https://7dd7f2df9a4384df.studio-trial.vuforia.io .

-Durgesh