Vuforia Studio cannot get authentication to Vuforia Experience Server related to proxy restrictions.

[ddeoliveira]

We are testing the Vuforia Studio Trial, but without succes.  Vuforia Studio is installed properly but when you add the user and password to configure the Experience Server not happens. The autentication popup not show up.

Seems like stuck on the network restriction also the proxy is being not recognized by the Vuforia Studio too.

The first attempt was using without proxy, then was added the Vuforia Trial instance domain to proxy whilist then configured the Vuforia Studio. But without success.

https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. Error: connect ETIMEDOUT 52.45.131.212:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1134:16) {
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'connect',
address: '52.45.131.212',
port: 443

[sdidier]

Hello ddeoliveira,

I have checked your log file.

It seems the trial instance used is :

https://73c824a667718bf3.studio-trial.vuforia.io/

I am able to connect on it in PTC network with these settings:

Best regards,

Samuel