Vuforia Studio downloading Error

[Swapnil_More]

Good Morning,

I want to use Vuforia Studio, but when i am going to download Studio its showing error as Application Validation did not succeed.

I install same on other system but in that system I got different error as Autoconfiguration failed.

i can't find services & thingmarks

[dupatel]

@Swapnil_More Could you please confirm the OS version and Studio version on which you were getting validation error. Also, share Studio application logs to review the issue.

Secondly, for auto-configuration issue could you please share the Studio log and your Studio login ID. Where you able to authenticate & use Trial Studio previously or is this the first time you are using it ?

-Durgesh

[Swapnil_More]

Hello Durgesh,

I am using Windows 10 and Viforia Studio 8.3.1 version.

Pl. find attached logged file for same.

I resolved installation issue Pl. help me for Configuration.

[dupatel]

@Swapnil_More Could you please also share your Studio login ID and confirm if you know your Experience Service URL ?

-Durgesh

[Swapnil_More]

Hello Durgesh,

Actually i didn't get any service URL:

my login ID : swapnil.more@kalyanitechnologies.com

[dupatel]

@Swapnil_More Hi Swapnil, I have private message you the Trial Experience Service details.

-Durgesh

[dupatel · Accepted solution]

@Swapnil_More Hi Swapnil, I believe this issue stands resolved now and there was issue with the proxy setting URL not providing which protocol been used. Issue stands resolved and you are now able to validate Trial Experience Service.

Please confirm.

-Durgesh

[Leonel]

hello i have the same error, this is log error the error i believe is in downloading the image for pre-config 

thanks 

[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] /service_details response domain_id=23120, url=https://7dec82653160f04c.studio-trial.vuforia.io, status=Ready
[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] Updating sample projects  0=/Users/leo/Documents/VuforiaStudio/Projects/StudioSample3DImport, 1=/Users/leo/Documents/VuforiaStudio/Projects/StudioSampleEyewear, 2=/Users/leo/Documents/VuforiaStudio/Projects/StudioSampleQuadcopter, 3=/Users/leo/Documents/VuforiaStudio/Projects/StudioSampleSpatial
[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] /marks response 23120:1=https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=svg, 23120:2=https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=svg, 23120:3=https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=svg, 23120:1=https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=png, 23120:2=https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=png, 23120:3=https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=png
info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=svg  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-1.svg
[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=svg  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-2.svg
info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=svg  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-3.svg
[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=png  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-1.png
info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=png  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-2.png
[8/2/18, 12:10:14 PM CDT] info: [twx-studio:auto_configure] Downloading mark  https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=png  to  /Users/leo/Documents/VuforiaStudio/ThingMarks/23120-3.png
[8/2/18, 12:10:16 PM CDT] error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=svg'
[8/2/18, 12:10:16 PM CDT] error: [twx-studio:auto_configure] Failed to download thingmarks. 500
error: [twx-studio:index] unhandledRejection Failed to download thingmarks.
[8/2/18, 12:10:16 PM CDT] GET /api/autoConfigure 500 4334.294 ms - 35
error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=svg'
[8/2/18, 12:10:16 PM CDT] error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=png'
error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=1&image-type=png'
[8/2/18, 12:10:16 PM CDT] error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=3&image-type=svg'
[8/2/18, 12:10:16 PM CDT] error: [twx-studio:auto_configure] 500 'Failed to download thingmark ' 'https://studio.vuforia.com/api/v1/mark?image-name=2&image-type=png'

[seichis]

I am facing the same issue. Did you resolve the error?