Vuforia Studio "Validate" problem

[CharlesWei_TW]

Cannot "Publish" to Vuforia Experience.

Below is the error message :

===============================

[2019-06-03T05:27:16.473Z] error: [twx-studio:proxy] Proxy error { Error: connect ETIMEDOUT 10.76.68.192:443
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
  errno: 'ETIMEDOUT',
  code: 'ETIMEDOUT',
  syscall: 'connect',
  address: '10.76.68.192',
  port: 443 } null 200
[2019-06-03T05:27:16.474Z] error: [twx-studio:proxy] twx server proxy error...
[2019-06-03T05:27:16.474Z] error: [twx-studio:proxy] connect ETIMEDOUT 10.76.68.192:443
GET /ExperienceService/viewcommandhost 500 42130.133 ms - -
GET /api/switch 200 1.497 ms - -
[2019-06-03T05:27:53.491Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/switch 200 1.864 ms - -
[2019-06-03T05:28:14.494Z] error: [twx-studio:proxy] Proxy error { Error: connect ETIMEDOUT 10.76.68.192:443
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
  errno: 'ETIMEDOUT',
  code: 'ETIMEDOUT',
  syscall: 'connect',
  address: '10.76.68.192',
  port: 443 } null 200
[2019-06-03T05:28:14.495Z] error: [twx-studio:proxy] twx server proxy error...
[2019-06-03T05:28:14.495Z] error: [twx-studio:proxy] connect ETIMEDOUT 10.76.68.192:443
GET /ExperienceService/viewcommandhost 500 42010.524 ms - -
[2019-06-03T05:28:17.920Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/validate 500 42010.724 ms - 38
GET /api/switch 200 1.210 ms - -
POST /api/unpublish/ - - ms - -
GET /api/projectTemplates 304 1.573 ms - -
[2019-06-03T05:29:45.229Z] info: [twx-studio:versionCheck] version check complete 8.4.3.4381 8.4.3.4381 true
GET /api/version/check 304 948.432 ms - -
[2019-06-03T05:29:58.344Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/switch 200 1.648 ms - -
[2019-06-03T05:30:21.991Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
POST /api/unpublish/ 500 42041.520 ms - 38

===============================

[sdidier]

Hello,

It seems the proxy setup cannot be reach and a timeout occurs.

• What do you have as settings ?

1. in Vuforia Home page > ... buttons
2. In the popup menu, in Settings menu
3. In the Settings dialogbox, what are the values for the fields: Proxy Server, Proxy User and Proxy Password

• In Command Prompt, are you able to ping this address 10.76.68.192 ?

Thanks in advance for your feedback.

Best regards,

Samuel

[CharlesWei_TW]

I cannot ping 10.76.68.192.

[sdidier]

Hello, 

In your second screenshot, it is strange to have the error message Failed to authorize experience service.

• What happens when clicking in the Validate button?
• What happens when pinging this server npjtwkiw.pp.vuforia.io ?
• In a Web Browser, what is the result of this URL https://npjtwkiw.pp.vuforia.io/ExperienceService/ping ?

I have checked this URL in my web browser at PTC.

I have a Gitlab logo with 404 error.

Best regards,

Samuel

[CharlesWei_TW]

H:i, Samuel,

Q:What happens when clicking in the Validate button?

A: About 10 seconds, I got the results like this picture.

Q:What happens when pinging this server npjtwkiw.pp.vuforia.io ?

A: I cannot ping this website. 100% lost......

Q: In a Web Browser, what is the result of this URL https://npjtwkiw.pp.vuforia.io/ExperienceService/ping ?

A: I just got an error message!!!

Thank you for your help!

[sdidier]

Hello,

It seems the server who hosts Vuforia Experience Service is not running at all or it is not reachable.

• Can you access to it physically to check if it is running ?

Best regards,

Samuel

[CharlesWei_TW]

Hello, Samuel,

The server hosts Vuforia Experience Service is not running at all.

So I cannot use it.