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Vuforia Studio "Validate" problem

CharlesWei
5-Regular Member

Vuforia Studio "Validate" problem

Cannot "Publish" to Vuforia Experience.

Below is the error message :

===============================

[2019-06-03T05:27:16.473Z] error: [twx-studio:proxy] Proxy error { Error: connect ETIMEDOUT 10.76.68.192:443
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
  errno: 'ETIMEDOUT',
  code: 'ETIMEDOUT',
  syscall: 'connect',
  address: '10.76.68.192',
  port: 443 } null 200
[2019-06-03T05:27:16.474Z] error: [twx-studio:proxy] twx server proxy error...
[2019-06-03T05:27:16.474Z] error: [twx-studio:proxy] connect ETIMEDOUT 10.76.68.192:443
GET /ExperienceService/viewcommandhost 500 42130.133 ms - -
GET /api/switch 200 1.497 ms - -
[2019-06-03T05:27:53.491Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/switch 200 1.864 ms - -
[2019-06-03T05:28:14.494Z] error: [twx-studio:proxy] Proxy error { Error: connect ETIMEDOUT 10.76.68.192:443
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
  errno: 'ETIMEDOUT',
  code: 'ETIMEDOUT',
  syscall: 'connect',
  address: '10.76.68.192',
  port: 443 } null 200
[2019-06-03T05:28:14.495Z] error: [twx-studio:proxy] twx server proxy error...
[2019-06-03T05:28:14.495Z] error: [twx-studio:proxy] connect ETIMEDOUT 10.76.68.192:443
GET /ExperienceService/viewcommandhost 500 42010.524 ms - -
[2019-06-03T05:28:17.920Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/validate 500 42010.724 ms - 38
GET /api/switch 200 1.210 ms - -
POST /api/unpublish/ - - ms - -
GET /api/projectTemplates 304 1.573 ms - -
[2019-06-03T05:29:45.229Z] info: [twx-studio:versionCheck] version check complete 8.4.3.4381 8.4.3.4381 true
GET /api/version/check 304 948.432 ms - -
[2019-06-03T05:29:58.344Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
GET /api/switch 200 1.648 ms - -
[2019-06-03T05:30:21.991Z] error: [twx-studio:auth:oauthHandler] connect ETIMEDOUT 10.76.68.192:443
POST /api/unpublish/ 500 42041.520 ms - 38

===============================

 

6 REPLIES 6

Hello,

 

It seems the proxy setup cannot be reach and a timeout occurs.

  • What do you have as settings ?
  1. in Vuforia Home page > ... buttons
  2. In the popup menu, in Settings menu
  3. In the Settings dialogbox, what are the values for the fields: Proxy Server, Proxy User and Proxy Password
  • In Command Prompt, are you able to ping this address 10.76.68.192 ?

Thanks in advance for your feedback.

 

Best regards,

Samuel

 

 

CharlesWei
5-Regular Member
(To:sdidier)

Vuforia Studio Setting.pngvalidate_error.png

 

I cannot ping 10.76.68.192.

Hello, 

 

In your second screenshot, it is strange to have the error message Failed to authorize experience service.

 

I have checked this URL in my web browser at PTC.

I have a Gitlab logo with 404 error.

 

Best regards,

Samuel

CharlesWei
5-Regular Member
(To:sdidier)

H:i, Samuel,

Q:What happens when clicking in the Validate button?

A: About 10 seconds, I got the results like this picture.

large.png

Q:What happens when pinging this server npjtwkiw.pp.vuforia.io ?

A: I cannot ping this website. 100% lost......

111.png

Q: In a Web Browser, what is the result of this URL https://npjtwkiw.pp.vuforia.io/ExperienceService/ping ?

A: I just got an error message!!!

222.png

Thank you for your help!

 

 

 

Hello,

 

It seems the server who hosts Vuforia Experience Service is not running at all or it is not reachable.

  • Can you access to it physically to check if it is running ?

Best regards,

Samuel

CharlesWei
5-Regular Member
(To:sdidier)

Hello, Samuel,

The server hosts Vuforia Experience Service is not running at all.

So I cannot use it.

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