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Vuforia Studio starts but stays at "The server is starting..."

EB_9898800
4-Participant

Vuforia Studio starts but stays at "The server is starting..."

Vuforia Studio starts up but stays at "Server is starting..." and cannot access "Login".
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Translated below Spanish description to english: -
Vuforia Studio se arranca pero se queda en "El servidor se está iniciando..." y no se puede acceder a "Registr
Translated by vnamboodheri.

8 REPLIES 8

hi @EB_9898800 can you share your Studio log files to help troubleshoot this further? One thing to check is that there are no other node.js processes running on your machine. 

EB_9898800
4-Participant
(To:tmccombie)

Hola, no puedo acceder a los registros, ni a ningún log, solo me deja "Salir"

EB_9898800
4-Participant
(To:EB_9898800)

Hi, I can't access the records, or any log, it only lets me "Exit"

Can you verify that you don't have any other "Node.js" processes running on your machine?

image.png

 

You can also try grabbing the log file manually from the VuforiaStudio directory:

 

image.png

This file will help to determine root cause of the issue.

EB_9898800
4-Participant
(To:tmccombie)

Good morning, I have verified it, I do not have any Node.js process or service running

EB_9898800
4-Participant
(To:EB_9898800)

I have also tried to open it directly and it does not let me open the log file

Ok, Thanks for confirming. Let's try this:

 

  1. Navigate to C:\Users\<your user account>\AppData\Roaming
  2. Delete the VuforiaStudio directory
  3. Try running the installer again
EB_9898800
4-Participant
(To:tmccombie)

Hola, gracias por todo, he realizado estos pasos y eliminado el registro de windows, vuelto a instalar y parece que ya funciona,

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