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Vuforia Studio trial version Experience Service URL

ptc-4518330
4-Participant

Vuforia Studio trial version Experience Service URL

I'm unable to access/find/input my ES URL. 

I've enter my username/password in the ‘Configure Vuforia Studio’ window and and clicked on 'Configure'. 

Vuforia returns the following message "Auto configure failed. Check log for errors."

This is the log: 

GET /api/version/check 304 500.735 ms - -
[2022-01-20T22:05:12.279Z] debug: [twx-studio:auto_configure] dev_portal_url https://trial.studio.vuforia.com/api/v1
[2022-01-20T22:05:12.468Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1514:34)
at TLSSocket.emit (events.js:400:28)
at TLSSocket.emit (domain.js:470:12)
at TLSSocket._finishInit (_tls_wrap.js:936:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:708:12)
at TLSWrap.callbackTrampoline (internal/async_hooks.js:131:17) {
code: 'SELF_SIGNED_CERT_IN_CHAIN'
}
ode: 'SELF_SIGNED_CERT_IN_CHAIN'
GET /api/autoConfigure 500 191.039 ms - 35
}
[2022-01-20T22:05:12.469Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.

2 REPLIES 2
TH_9574998
5-Regular Member
(To:ptc-4518330)

Hi,

I am having the same Issue.

Any working fix?

VladimirN
23-Emerald IV
(To:TH_9574998)

 Hi,

 

1. Read this tip - "Resolving Auto-Configure failures in Vuforia Studio": https://community.ptc.com/t5/Vuforia-Studio-and-Chalk-Tech/Resolving-Auto-Configure-failures-in-Vufo...

2. There was a similar question before - "Auto configure failed. Check log for errors": https://community.ptc.com/t5/Vuforia-Studio/Auto-configure-failed-Check-log-for-errors/td-p/501981 

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