Vuforia View Android App crashes after opening experiences

[Ahmed94]

Hello everyone,

I'm using Vuforia View App on my Huawei P20 Lite and it crashes everytime i open an experience from my Server.

I've tried with another Phone and it worked! 

On my smartphone i've tried with uninstalling the app and clearing the Caches (also the Junk Caches) and then reinstalling it but it didn't work.

Have anyone idea how can i fix this without having to wipe and reset the whole Phone ?!

Thank you in advance

Best regards,

Ahmed

[dupatel · Accepted solution]

@Ahmed94  I see the Huawei P20 lite on the list of Vuforia View supported device, however, pls check the model specs. Also, review the Vuforia view logs as it will give more insight into the error/issue. Refer to knowledge base article on how to get view logs