Vuforia View in Hololens Trimble XR10, voice commands don't work

[LX_10186967]

Hi all,

I have tested a 3D Eyewear Project in Hololens Trimble XR10. and the voice commands don't work , like 

“Hey View, download experience.”“Hey View, exit.”“Hey View, show Library.” etc.

and I have upgraded the vuforia view to version 99.15.7390.0.

(System voice commands work fine, like "Restart device","Shutdown device" )

Do I missed some setting in Vuforia View?

[sebben]

Hi, maybe the app is not allowed to access the microphone. You can change that under Settings > Apps > Vuforia View > Advanced options.

Maybe your device is set to another language so View would only understand commands in that language (if supported).

[LX_10186967]

@sebben ,Hi In fact ,My hololens system language is chinese, and system voice commands are worked fine.
I have checked  Vuforia View settings and it has all access.

[sebben]

Did you try voice commands in chinese? You can find them here:

https://support.ptc.com/help/vuforia/studio/de/#page/Studio_Help_Center%2FWelcome.html

If it doesn't work I would try a reinstallation of the app. 

[LX_10186967]

Thanks for your advices, and I had tried reinstall ,it doesn't work yet.