I am having trouble with Vuforia View this time. I checked already all of the entries about the topic but I still haven´t found the solution.
So last time I worked with Vuforia Studio was two years ago. I don´t remember having to check the "Allow self-signed certificates", but this time I can´t validate the Experience Service without checking this box.
The experience seems to be working in Vuforia View on Apple devices (iPhone and iPad), but not on my Android phone.
I am not sure if the certificate and the fact that the experience is not loading are related. I attach also the log files. Has somebody an idea why this might be happening?
Thanks in advance.
Hi @TeresaVR ,
the self-signed certificate us required (http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FConfigInfo.html ) when you use self signed certificate on your experience server if HTTPS. So far I see the picture it is https experience service / on premises . What certificate was used for the installation - self signed certificate? Could you check if the certificate is still valid?(https://www.venafi.com/education-center/ssl/how-to-check-ssl-certificate )
I looked in the log errors : AR_ERROR_NOT_YET_AVAILABLE and RET_CHECK failure which is strange - so question is what is the used device - is it an android device supported according to google ARCore supporthttps://developers.google.com/ar/devices
I checked if there are some issue known. I found 2 reported articles at the PTC database and attached here the info and hope that it is helpful for you.:
And another issue