When I import an FBX model, the thingmark goes missing. Thoughts?

[aortiz]

I do not have acces to Creo Illustrate, so I am making my animations through Cinema 4D. Anyways, I have tried multiple times to import the Thingmark, but everytime I add the fbx model, it disappears. Any thoughts on to why this could be? Any other animation file time for 3D you recommend? Thank you.

[dupatel]

Angelica Ortiz​: Could you please confirm the Studio version you are using and is it possible to share the .FBX file to reproduce/observer the behavior ?

Please refer to Studio Help Center for list of other 3D supported formats.

[aortiz]

Hi Durgesh,

I am using version 8.1.0.2072, and here is the link to download the two models I tried.

https://drive.google.com/file/d/0Bw1KE4BHJlFbNzFZTzVtREJPNkU/view?usp=sharing

https://drive.google.com/file/d/0Bw1KE4BHJlFbRllWRTNqQVFkYjA/view?usp=sharing

Thanks in advance for your help.

[gkoh]

Hi, I'm facing the same problem. When I upload a .obj file, the ThingMarker disappears. Has there been a solution for this?

[aortiz]

Hi Grace. No, I haven't had any other response solving this issue, unfortunately

[dupatel]

Angelica Ortiz​Grace Koh​: Sorry for not reaching out any sooner on this post.

I believe there were issues with Mac OS with earlier releases so could you please confirm are you facing issue on Mac or Windows OS. Is this still an issue with Studio 8.1.2 release?

I will look into this based on your response and follow up.

Thanks,

Durgesh

[gkoh]

Hi, I am using the most recent release with a Mac OS.

[dupatel]

Grace Koh​: Thank you for confirming. Could you please also specify the Mac OS version so that i can check if this would fall with existing Mac specific issue reported earlier having Obj file rendering issues or require a new fix.

-Durgesh

[gkoh]

It is version 10.12.6