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model disappear in canvas

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Amethyst

model disappear in canvas

Hi there,

 

i have a rather complex model (assembly) which has more than 100 components (parts). Therefore I tried to reduce the size of it in Illustrate 6.0. In the end I have a PVZ sized 75.4MB.

I opened PVZ with CREO View Express, works fine.

Then I import the PVZ into Vuforia Studio (8.4.7.4459, with Chrome 76.0.3809.132) with Model widget. Nothing shows up in the Canvas.

Preview, nothing there.

Next, I just publish it. And I can see the PVZ model with View (8.4.7.2286) on my Android.

 

My question is, why the PVZ doesn't show up in the Canvas of Vuforia Stuio?

How to make the PVZ appear so I can compose the content properly.

 

Any feedback would be greatly appreciated. Thanks a lot.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: model disappear in canvas

Hello Clark,

 

  • What is the size of the pvz file ?

 

Previously, a similar error message has been reported with big pvz file not completed uploaded.

https://community.ptc.com/t5/Vuforia-Studio/facing-problem-while-uploading-file-which-is-having-size...

 

  • Can you try the workaround provided in this post, please ?

 

 

Best regards,

Samuel

View solution in original post

14 REPLIES 14

Re: model disappear in canvas

Hello Clark,

 

  • Do you have any error reported in log file of Vuforia Studio or in Console in Developer tab of Chrome ?
  • When you reduce or increase scale of 3D model or zoom in or out, do you see it ?

 

Best regards,

Samuel

Re: model disappear in canvas

Hello,

 Please try this using Google Chrome Canary version. It'll be resolve

 

Regards,
Swapnil More

Re: model disappear in canvas

Hi Samuel,

 

Thanks for the hint.

 

I got an error in the studio.log:

error: [twx-studio:fileUtils] Error checking zip entries in file C:\Users\USER\Documents\VuforiaStudio\Projects\yyyyy\src\phone\resources\Uploaded\model.pvz Invalid or unsupported zip format. No END header found

 

As to the scale, it works out fine on  mobile device.

Even I double-click (Zoom All) on Canvas or Preview, still nothing.

 

Best regards,

ClarK

Re: model disappear in canvas

Hello Clark,

 

It seems an error with the zip file.

  • Are you able to open it in Creo View ?

 

Best regards,

Samuel

Re: model disappear in canvas

Hi Swapnil More,

 

I tried with Google Chrome Canary 79.0.3914.0 .

It doesn't solve the issue.

The PVZ remains disappear in the Canvas.

 

Regards,

ClarK

 

Re: model disappear in canvas

Hi Samuel,

 

1, CREO View Express won't open ZIP file. Not only this specific project. It couldn't open any ZIP file from former projects those were acting normally in Vuforia Studio.

2, I extract the PVZ from the ZIP file of this problematic project. It works out fine in CREO View Express.

 

regards,

ClarK

Re: model disappear in canvas

Hello Clark,

 

A pvz file is a zip archive.

 

I suppose that you are talking about a pvs file.

 

  • Can you send me the original pvz file, please ?

I would investigate more deeply on it.

 

Best regards,

Samuel 

 

Re: model disappear in canvas

Hi Samuel,

 

Sorry, I can't provide the file.

Would you please show me how to investigate on it?

Thanks a lot.

 

Best regards, 

ClarK

Re: model disappear in canvas

Hello Clark,

 

At first, open pvz file in a zip reader software as 7-zip.

Take a screenshot and display it in this post, please.

 

Best regards,

Samuel