trial vuforia studio install error

[CHASEONHO]

Hi, 

I try install vuforia studio trial.

installation occur error.

could you please check my error?

Thanks

[sdidier · Accepted solution]

ello,

The exception in the log file is :

[2019-04-23T06:02:02.110Z] error: [twx-studio:index] uncaughtException { Error: listen EACCES: permission denied 127.0.0.1:3000
    at Server.setupListenHandle [as _listen2] (net.js:1253:19)
    at listenInCluster (net.js:1318:12)
    at GetAddrInfoReqWrap.doListen [as callback] (net.js:1451:7)
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:61:10)
  code: 'EACCES',
  errno: 'EACCES',
  syscall: 'listen',
  address: '127.0.0.1',
  port: 3000 } undefined

It is due that previous Vuforia Studio is still running or another application uses the port 3000.

Shutdown Vuforia Studio and software who are using this port 3000.

More details in this thread :

https://community.ptc.com/t5/Studio/Problem-with-installation/td-p/572489

Best regards,

Samuel

[CHASEONHO]

3000 port is not in use and fails.

[CHASEONHO]

sorry..

I did not shut down vuforia.

After vuforia shutdown, I left the 3000 port and it was installed.