when trying to add external data in thingworx studio, local host 3000 says:internal server error, please help!

[xxing]

I am going through the blue pump case in the thingworx studio tutorial. After drag the 3D label onto the canvas, trying to add external data, met the following error, please help!

Message was edited by: Sushant Pandey moving to ThingWorx Studio.

[ankigupta]

Hi Xiuqing Xing​,

Are you able to access the ThingWorx url directly?

The url would be something like https://xxxxxxxx.pp.vuforia.io:8443/Thingworx/Composer/index.html

where xxxxxxxx is your Experience Server domain.

Also, please share the Studio logs for review.

[xxing]

Hi Gupta, .

when I login to thinkworx, my url is  https://developer.thingworx.com/dashboard

There are a lots of this kind of message as attached here in thinkworx log file when trying to add external data for the 3D label.

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11472.786 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11467.658 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11475.806 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11471.124 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11480.621 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11475.145 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11484.854 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11478.293 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11487.805 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11481.908 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11490.742 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11485.882 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11493.868 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11488.848 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11497.442 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11491.725 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11501.743 ms - - [0m

[15:06:00]  [0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch  [31m500  [0m11494.804 ms - - [0m

Thank you

Xiuqing

[ankigupta]

Hi Xiuqing Xing​,

https://developer.thingworx.com/dashboard is different than the Experience Service ThingWorx.

Could you please share your Experience service url received in the Welcome email?

You can share it in one to one community message.

Thanks,

Ankit Gupta

[xxing]

Hi Gupta,

Is it this one ?

Regards

Xiuqing Xing

[ankigupta]

Hi Xiuqing Xing​,

Yes, try accessing the following url:

https://1nchzpnn.pp.vuforia.io:8443/Thingworx/Composer

Credentials same as ThingWorx Studio.

Please share the complete ThingWorx and ThingWorx Studio logs

[xxing]

failed, I cannot reach the page. Error is :

[ankigupta]

Hi Xiuqing Xing​,

That's the issue. I am able to access that url.

Are you able to access the experience service url?

Are you using any proxy to connect to Experience url?

Try from a network outside your VPN/firewall.

[xxing]

However, I can access the url in the welcome email. but no setting is available. 

[ankigupta]

Hi Xiuqing Xing​,

Could you please check with your IT team; why https://1nchzpnn.pp.vuforia.io:8443/Thingworx/Composer is not accessible. They might have blocked something in the Firewall.

[xxing]

Hi Gupta,

Now I can access the url https://1nchzpnn.pp.vuforia.io:8443/Thingworx/Composer , but still have the same error message (internal server error) when trying to add external data in Thingworx Studio tutorial case .

[katte]

Xiuqing Xing​ Under Studio project configuration -> Info -> ThingWorx Experience Service field, provide your Experience Service (ES) url as https://1nchzpnn.pp.vuforia.io and click on validate.

[xxing]

Hi Giri,

When i click the link, it looks like :

[ankigupta]

Hi Xiuqing Xing​,

Under Studio project configuration -> Info -> ThingWorx Experience Service field.

Please refer to image. Click on validate and confirm if shows Valid. If yes, recheck to see if it resolves your issue.